Client Services Supervisor
6 days ago
CLIENT SERVICES SUPERVISOR
Work for our global clients and immerse in our rich and diverse culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
WHAT IS A/AN CLIENT SERVICES SUPERVISOR?
Satellite Office is extremely client focused and committed to successful outcomes for everything we do. To achieve this, we need the very best staff, people who love what they do and want the opportunity to excel. We are committed to building a strong culture and focus on hiring candidates that have a strong work ethic, are personable and have strong communication skills. Satellite Office is looking for an experienced and qualified Account Management Coordinator to assist achieving our high growth targets.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?
NEW ACCOUNT SETUP
- Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises.
ONBOARDING OPERATIONAL SUPPORT
- Conduct onboarding for new hires and nurturing long-term client and staff relationships.
- Establish a clear understanding of the client's tactical strategic plans.
- Prepare client/sales visit agenda and presentations.
- Develop effective communication platforms for clients and staff.
- Any other administrative task requested on a regular or ad-hoc basis.
- Deal with client requests and troubleshoot problems.
KEY ACCOUNT MANAGEMENT
- Drive inside sales initiatives.
- Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner.
- Act as an escalation point and a major advocate of the client.
- Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or email).
- Identify, develop, implement, and make recommendations on strategic value-adds (innovation).
ASSISTANCE WITH CLIENT IT REQUIREMENTS
- Coordinating the management of IT and equipment Purchase Orders with Suppliers.
- Raising IT tickets for clients where necessary.
- Follow-up on installation progress or resolution of tickets.
- Maintain an inventory of purchased equipment and status.
WHAT ARE WE LOOKING FOR? PERSONAL SKILLS QUALITIES
- Proactive, resourceful, self-motivated, takes initiative.
- Strong communication skills (written and spoken).
- High service orientation.
- Ability to meet deadlines with excellent time management skills.
- Calm, polite, and professional behavior.
- Precise, accurate and attentive to details.
- General business knowledge.
SPECIAL REQUIREMENTS
- Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint).
- Advanced knowledge of Google Doc, Sheets, Mail, Calendar.
- Experience with Australian businesses is beneficial.
QUALIFICATIONS EXPERIENCE
- Bachelor's Degree from a recognized institution.
- At least three plus (3+) years of experience.
-
Client Services Director
3 hours ago
Manila, National Capital Region, Philippines CYBALINK SOLUTIONS, INC. Full timeCompany OverviewCybalink Solutions is a global outsourcing partner specializing in providing world-class operational support to the construction, engineering, and resources industries.We are committed to empowering teams to achieve excellence by fostering a culture of professional growth and development.Job DescriptionAs a highly experienced and strategic...
-
Field Supervisor
3 weeks ago
Manila, National Capital Region, Philippines CEBU GENERAL SERVICES INC.-NCR Full timeThe Field Supervisor oversees and coordinates activities of workers in the field, ensuring that projects are completed efficiently, safely, and on schedule. The Field Supervisor ensures compliance with company policies, safety regulations, and client expectations. This role involves supervising work crews, inspecting job sites, coordinating resources, and...
-
Fund Services Supervisor
6 days ago
Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full timeAbout CitcoThe Citco group of companies (Citco) is a network of independent companies worldwide for over 70 years, all of which are leading providers of asset-servicing solutions to the global alternative investment industry. With $1.8+ trillion in AuA and operations across 36 countries with over 50 office locations.For decades, industry publications have...
-
Client Service Representative
6 days ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full timeNityo Infotech Services Philippines Inc. is seeking a Client Service Representative to join our team. As a Client Service Representative, you will be the primary point of contact for our clients, handling all aspects of their interaction with our company.**Key Responsibilities:Respond to client inquiries and resolve any issues they may have in a timely and...
-
Customer Service Supervisor
6 days ago
Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full timeOptum, a UnitedHealth Group Company, is taking the lead in a rapidly changing healthcare landscape. We're seeking a skilled Customer Service Supervisor to play a key role in our high-volume call center.Job SummaryThe ideal candidate will have a minimum of 2 years experience as a Team Leader and be proficient in using MS applications. A completed 2-year...
-
Customer Service Supervisor
6 days ago
Manila, National Capital Region, Philippines Gigahertz Full time**Job Title:** Customer Service SupervisorGigahertz is seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our store leadership, you will be responsible for providing exceptional customer service, resolving customer complaints and concerns in a timely and professional manner.**Key...
-
Client Support Lead
6 days ago
Manila, National Capital Region, Philippines Clarke Technologies Inc. Full timeWe are looking for a highly skilled and experienced Operations Supervisor to oversee the daily productivity and performance of our Operations Team.The ideal candidate will have 5 years of work experience in Operations, Account Management & Client Support, with a background in tech solutions / e-commerce (background in insurance is a plus).ResponsibilitiesAs...
-
Building Construction Supervisor
6 days ago
Manila, National Capital Region, Philippines F&F Consulting Services Full timeJob Requirements:F&F Consulting Services is seeking a skilled Building Construction Supervisor to oversee the construction of our infrastructure projects. As a key member of our team, you will be responsible for ensuring that projects are completed on time, within budget, and to the required quality standards.About the Role:Supervise construction teams and...
-
Business Operations Supervisor
1 day ago
Manila, National Capital Region, Philippines RVS CARGO SERVICES INC. Full timeJob Title: Business Operations SupervisorJob Summary:We are seeking a highly organized and detail-oriented Business Operations Supervisor to oversee the day-to-day operations of our business, including financial management, human resources, and administrative tasks.Responsibilities:Supervise and coordinate daily operationsManage financial transactions and...
-
Operations Supervisor
2 weeks ago
Manila, National Capital Region, Philippines TGServices, Inc. Full timeThe Operations Supervisormanages the overall service operations for the client's corporate office, ensuring smooth and efficient daily activities across various service categories, including front desk/reception, housekeeping/utility, drivers, motorized messengers, and mailroom operations. This role requires direct client engagement, team supervision,...
-
Wireless Site Supervisor
6 days ago
Manila, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time**About the Role**We are seeking a highly skilled and experienced Wireless Site Supervisor to join our team at Manpower Outsourcing Services, Inc. As a key member of our site implementation team, you will be responsible for supervising on-site activities to ensure all work adheres to design specifications, safety regulations, and project timelines.Main...
-
Asset Servicing Professional
6 days ago
Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full timeAbout the Job DescriptionThis job description outlines the key responsibilities and requirements for the position of Fund Accounting Supervisor at Citco International Support Services Limited - Philippine ROHQ. The successful candidate will be responsible for delivering high-quality services to our clients, including reviewing and preparing financial...
-
Risk Supervisor
6 days ago
Manila, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time**Risk Supervisor Job Summary:**We are seeking a highly skilled Risk Supervisor to join our team. As a Risk Supervisor, you will be responsible for identifying and mitigating risks associated with our clients' operations.You will work closely with our clients to understand their business operations and identify potential risks. You will then develop and...
-
Client Services Director
16 hours ago
Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full time**Job Description:**As a Client Services Director at Sourcefit Philippines, Inc., you will play a pivotal role in managing and enhancing relationships with key strategic clients. Your primary responsibility will be to collaborate closely with the Head of Account Management to ensure seamless service delivery, uphold operational excellence, and consistently...
-
Financial Operations Supervisor Position
4 days ago
Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full timeJob Summary">We are seeking an experienced Senior Payment Operations Analyst to join our team at Reliable Proficiency Search Employment Services. The ideal candidate will have prior experience as a Supervisor or Manager in Operations specializing in Finance/Accounting, with 5+ years of experience.Duties and Responsibilities">Handle day-to-day payment...
-
Director of Client Services
1 week ago
Manila, National Capital Region, Philippines Omeba Solution Inc. Full timeAt Klaiya, we are the center of excellence that helps businesses establish and develop their online presence. We are looking for an experienced Director of Client Services to lead and oversee our team of Client Services Managers. The Director of Client Services will be responsible for ensuring that our clients receive the highest level of service and support...
-
Client Relationship Specialist
6 days ago
Manila, National Capital Region, Philippines Satellite Office Full timeOverview">Satellite Office is a leading provider of client services and support solutions. Our team is comprised of experienced professionals who are passionate about delivering exceptional results for our clients.Job Summary">We are seeking a highly skilled and experienced Client Services Supervisor to join our team. The successful candidate will be...
-
Operations Supervisor
6 days ago
Manila, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Title: Operations Supervisor / Team Lead – BPOJob Summary:We are seeking a proactive Operations Supervisor / Team Lead to manage daily operations, ensure SLA compliance, and drive team performance in a fast-paced BPO environment. This role requires strong leadership, problem-solving skills, and the ability to optimize processes for efficiency and...
-
Logistics Operations Supervisor
16 hours ago
Manila, National Capital Region, Philippines SAN MIGUEL INTEGRATED LOGISTICS SERVICES, INC. Full timeWe are seeking a skilled Logistics Operations Supervisor to join our team at SAN MIGUEL INTEGRATED LOGISTICS SERVICES, INC.The successful candidate will be responsible for coordinating with the Group Head to provide regular updates on the project's progress and status. This involves working closely with cross-functional teams to ensure that all project...
-
Cargo Management Supervisor
1 day ago
Manila, National Capital Region, Philippines RVS CARGO SERVICES INC. Full timeRVS CARGO SERVICES INC. is hiring an accomplished Operations Supervisor to oversee our logistics operations.The successful candidate will have excellent organizational skills and the ability to manage multiple priorities simultaneously.Responsibilities:The ideal candidate will be responsible for:Coordinating with cross-functional teams to ensure seamless...