Accounting & Member Operations Associate
4 weeks ago
The Linux Foundation is the organization of choice for the world's top developers and companies to build ecosystems that accelerate open technology development and commercial adoption. Together with the worldwide open source community, it is solving the hardest technology problems by creating the largest shared technology investment in history.
The Linux Foundation has over 2,000 corporate members from over 41 countries, including every Fortune 100 company, and has created substantial value through shared technology investments.
Job DescriptionWe are seeking a detail-oriented and proactive Accounting & Member Operations Associate to join our Accounting and Member Operations team to work PST hours. This role will work cross-functionally with the Accounting team as well as the Member Operations team with a focus on assisting with customer payment application, account reconciliation, data accuracy within our internal tools, and handling finance-related as well as general inquiries from both members and internal teams. This position reports directly to the Central Support Desk Success Manager and plays a key role in ensuring accurate financial record-keeping and prompt customer service.
Responsibilities- Payment Application: Accurately and promptly apply incoming customer payments, including checks, credit cards, and electronic transfers, to their corresponding invoices in NetSuite.
- Customer Communication: Respond to customer inquiries regarding payments, invoice discrepancies, cancellations, account balances and general document requests via email and coordinate with internal stakeholders as needed.
- Mail and Correspondence Management: Review and distribute all incoming mail, with a particular focus on organizing customer checks and financial documents. Review and action the telephone answering service messages.
- Maintain Financial Records: Maintain and update financial records and member data within our CRM (Salesforce and HubSpot).
- Reconciliation: Assist with daily and monthly reconciliation of customer accounts to ensure all payments are correctly posted and accounts are balanced.
- General Member Inquiry: Assist the Central Support Team with general member inquiries via our ticketing system, Intercom.
- Administrative Support: Provide general administrative and financial support to the Sales and Project Management teams.
- 1–3 years of accounting, bookkeeping, or finance-related administrative experience
- Familiarity with CRM systems such as Salesforce and HubSpot preferred
- Experience working with accounting or financial tools (e.g., QuickBooks, NetSuite, or similar)
- Proficiency in Microsoft Excel and Google Sheets for data tracking and reporting
- Excellent attention to detail and organizational skills
- Strong written and verbal communication skills
- A team player with a service-oriented mindset and the ability to multitask in a fast-paced environment
- Experience with Docusign, Jira, or Intercom is a plus
The Linux Foundation is an all-remote workforce that hires world-class talent. We are committed to providing a flexible and supportive work culture and pride ourselves on collaboration without an office. We offer benefits such as healthcare plans, generous PTO, and 401(k) matching.
The Linux Foundation is an Equal Opportunity Employer.
Salary: $15,000 - $18,000 USD
All your information will be kept confidential according to EEO guidelines.
Job Details- Seniority level: Associate
- Employment type: Full-time
- Job function: General Business
- Industries: Software Development
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