Key Account Manager

3 weeks ago

Taguig, National Capital Region, Philippines Herbalife International, Inc. Full time

Overview

THE ROLE:
The Key Account Manager is responsible for providing one-on-one support, developing and maintaining long-term relationships with Distributors, and ensuring their satisfaction and loyalty. The Key Account Manager oversees and expands the business by working with the most critical and strategic Distributor Organizations. They act as a reliable partner and advisor to Distributors, listening to their needs, challenges, and goals. They support in developing action plans by providing data, reviewing metrics, and providing insights that add value. They also mobilize and align internal resources and capabilities to help Distributors achieve their goals by delivering solutions and identifying new opportunities for growth and revenue.

Qualifications

HOW YOU WOULD CONTRIBUTE:

• Identifies and works one-on-one with key accounts based on their strategic value for the organization, in alignment with the company's vision to create value and drive results.

• Understands the Herbalife business model, marketing plan, daily methods of operation, value proposition, opportunities, and challenges as they relate to achieving company goals.

• Builds and maintains strong, long-lasting, trust-based relationships with Distributors, understanding their needs, motivations, and aspirations.

• Monitors the performance, satisfaction, and retention of key accounts. Analyzes data and metrics such as sales, recruitment, customer acquisition, customer retention, and Supervisor qualifications for key accounts.

• Provides regular feedback, reports, and insights and communicates with Distributors regularly, providing coaching, support, encouragement, and motivation.

• Discusses key performance indicators (KPIs) with Distributors to ensure they are setting realistic and achievable targets and goals. Provides support for those aspiring to become Supervisors or higher teams, supporting them with data to succeed in their qualification.

• Develops custom action plans to support growth outlining business objectives, strategies, and specific actions for each key account to achieve goals.

• Leverages internal tools and training to acquire and analyze data, input Distributor information and insights, and manage the account successfully to drive sales growth.

• Completes effective onboarding and attends KAM training and workshops to continuously improve skills and effectiveness, joins and actively participates in the global KAM community.

• Reports on and documents all Distributor interactions through provided CRM platforms.

• Upholds Herbalife's Privacy Principles, Standards, and guidelines when sharing data and business opportunity information.

• Identifies opportunities, needs, challenges, and issues that prevent Distributors from achieving their goals. Escalates issues to the appropriate parties if needed. Acts as the main point of contact and advocate within the organization.

WHAT'S SPECIAL ABOUT THE TEAM:
The Sales organization works closely with Distributors to provide business insights and actionable plans to help grow and sustain their business. We work collaboratively with multiple teams in a friendly, high-energy, and respectful work environment. We value teamwork, open communication, and collaboration.

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

• 4+ years proven experience as a Key Account Manager, Sales Account Manager, or similar role in sales.

• 4+ years experience in managing complex and strategic accounts, with multiple stakeholders and decision-makers.

• Strong analytical and problem-solving skills and experience in delivering account plans, including setting objectives, identifying opportunities, and monitoring progress and performance metrics.

• Experience in building and maintaining long-term relationships with key account clients, based on trust, respect, and mutual benefit.

• Experience in collaborating and communicating effectively with internal and external partners and teams to deliver value in alignment with company goals and policies.

• Strategic thinker with excellent communication, negotiation, and presentation skills.

• Proficient in Microsoft Office, CRM software, and other sales tools.

• Willingness to travel 60% of the time required.

Education:

• Bachelor's degree in business administration, business management, marketing, or related field.

• May consider candidates with an additional 4 years of relevant work experience in lieu of a degree.

PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or other customers.

• Manual dexterity required.

WORK ENVIRONMENT:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

• The office is clean, orderly, properly lighted, and ventilated.

• Noise levels are considered low to moderate.

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