Customer Care Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines TORCH Solutions Full time
Overview

We are seeking enthusiastic and dedicated individuals to join a dynamic call center team. As a Call Center Representative, you will be the first point of contact for a customer, handling inbound and outbound calls to provide exceptional service and support.

Responsibilities
  • Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
  • Providing information about products, services, and resolving customer issues.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
  • Identifying and escalating priority issues to the appropriate team member.
  • Meeting and exceeding performance targets, including call handling metrics, customer satisfaction, and quality assurance standards.
  • Collaborating with team members and other departments to ensure overall customer satisfaction.
Requirements
  • Excellent communication skills, both verbal and written.
  • Strong customer service orientation with the ability to adapt to various customer personalities.
  • Previous experience in a customer service role or call center is preferred but not required.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Proficiency in using computers and navigating through multiple systems.
  • High school diploma or equivalent; additional education or certifications are a plus.

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