Operations Assistant

Build the Future of Wellbeing

Do Your Life's Best Work

If modern wellbeing were redesigned from scratch, it wouldn't live in a GP's office or a cluttered supplement aisle. It would be digital-first, beautifully curated, and powered by data that actually helps you feel your best.

That's what we're building at Healf—an ecommerce platform at the intersection of personalised health and curated wellbeing. We connect customers with the world's most effective products across EAT, MOVE, MIND, and SLEEP, and we're just getting started.

We combine culture-shaping storytelling, cutting-edge health tech (like our new blood testing platform, Healf Zone), and a best-in-class product experience to help people build rituals that work.

Backed by investors behind Soho House, Alo Yoga, Cult Beauty, and Innocent, we're scaling fast—and redefining how the world shops and lives well.

About The Role

This is a key role supporting our Operations and Customer Support teams. The ideal candidate is someone who has a keen attention to detail, is analytically minded with exceptional organisational skills, and maintains a high degree of quality across tasks despite a high workload. You will help with everything from managing warehouse tickets and checking goods received against invoices, to uploading products on Shopify and maintaining accurate data. You must love efficient processes inside out and strive to make our business better every day.

Key Responsibilities

1. PO Creation and Brand Management - Take ownership of brand availability and SKUs by creating and tracking weekly POs. Ensure timely replenishment of stock and maintain consistent communication with suppliers to manage supply chain expectations.
2. Warehouse Coordination: Assist with managing warehouse cases and ensure goods are checked in and booked within the booking SLA. Communicate discrepancies with goods received and ensure they are logged accurately.
3. PO & Invoice Management: Verify that goods received match invoices paid by systematically checking Purchase Orders (POs) against invoices, and ensuring the warehouse's inventory aligns with documentation.
4. Product Management: Upload new products to Shopify and the warehouse dashboard, and track the status of returns, damaged, and out-of-stock items. Ensure products are listed live on the website as required.
5. Reporting: Produce weekly reports on product statuses, including returns, damaged goods, and stock updates. Ensure that product data is kept up-to-date.
6. General Support: Provide day-to-day administrative support, assisting with various operational tasks and ensuring smooth running of the team's operations.

What We're Looking For

1. Can-Do Attitude & Enthusiasm: You have a passion for health & wellbeing and bring energy to your work. You're eager to learn and take on new challenges.
2. Organisational Skills & Attention to Detail: You are highly organised and have a keen eye for detail, ensuring everything is checked and recorded accurately.
3. Strong Communication Skills: You can communicate effectively with both internal teams and external partners, building strong relationships across all levels.
4. Technical Proficiency: You have strong skills in Excel or Google Sheets.
5. Ability to Work Under Pressure: You thrive in a dynamic, fast-paced environment, juggling multiple tasks while maintaining high standards of accuracy.

Why Join Healf?

• Do your life's best work – Build something that matters, with a team that moves fast and aims high
• Surround yourself with A+ talent – You'll work with high-performers who care deeply and raise the standard every day
• Be a builder – This isn't a cog-in-the-machine role. You'll help shape our voice, culture, and growth
• Wellbeing is the lifestyle – From office yoga to Healf Zone insights, everything we do is rooted in our pillars: EAT, MOVE, MIND, SLEEP