Transmission Network Specialist
4 days ago
The Transmission Network Specialist is responsible for ensuring the smooth operation of PCCW Global's transmission network. This involves timely identification and resolution of network and customer faults, as well as supporting the overall PCCW Global Network / Service Operations Center.
Key Responsibilities- Perform round-the-clock duties in the PCCW Global Network / Service Operations Center to ensure seamless network operation.
- Investigate alarms generated from the Network Management and Surveillance Alarm Monitoring Systems to identify and resolve issues with the transmission network.
- Support first-line maintenance and fault diagnostic on network equipment and coordinate with engineering teams to arrange replacement.
- Troubleshoot customer-reported circuit faults, conduct diagnosis and testing to isolate and resolve issues.
- Implement changes to circuit paths to alternate routes for service restoration within the PCCW Global on-net transmission network.
- Manage customer service reports and inquiries promptly and provide periodic updates.
- Run tests such as Bit Error Rate test, RFC2544 & Y1564 test to verify connectivity and performance of international bandwidth and Ethernet Private lines.
- Maintain general knowledge on subsea cable system operation.
- Communicate effectively with carriers, service partners, internal and external parties to drive problem-solving and service restoration.
- Update customers and relevant parties on fault progress and take necessary actions according to predefined guidelines.
- Record remedy actions taken during fault management in the ticket system.
- Conduct network and service reviews to drive performance improvement.
- Perform routine jobs in the Network / Service Operation Center according to predefined procedures and work instructions.
- Comply with PCCW Global Network Operation Center information security policy and PCCW Group policies on Personal Data Privacy.
- High Certificate / Degree holder or above in Electronic/Information Technology Engineering; OR
- 1 - 3 years of direct telecom, networking or Internet Service Provider experience (strong technical education/training/aptitude will be considered in lieu of work experience).
- MEF-CECP, CCNA desired or other advanced technical/networking certifications.
- Above average technical knowledge accompanied by excellent troubleshooting skills.
- Basic knowledge of Submarine cable system, TDM, T1/T3, E1/E3, STM1 to STM16/ OC03 to OC192 / OTU4, TCP/IP, BGP, VPN, MPLS, routing/switching.
- Proficient with standard network systems and software, i.e. NMS, Visio, Remedy, NetCool.
- Proactive/self-starter able to follow direction, processes and procedures.
- Good oral/written communications skills (clarity and conciseness).
- Detail oriented and organized with the flexibility to manage multiple priorities effectively.
- Analytical problem-solving skills with an ability to get to the root cause quickly.
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