Network Engineer
2 days ago
We are looking for a Network Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Responsibilities
- Provide first level support on network-related issues (WAN/LAN, Wired/Wireless, Voice/Web conferencing) requests, and network enhancement projects.
- Perform network device configuration, troubleshooting, and preventive maintenance semi-annual or as required.
- Provide assistance on network-related activities such as performing pre and post implementation testing, hardware acceptance test, user acceptance test, and during preventive maintenance of network devices.
- Perform network infrastructure monitoring to ensure systems availability and network performance.
- Prepare reports such as network performance monitoring, link utilization, response time, and network availability.
- Generate and provide incident analysis using CISCO ACI, FSO, and DNAC solutions.
- Coordinate with other support teams, stakeholders, end users, and other service providers for service requests, incident escalation, and resolution.
- Communicate network outages/issues and initiate escalation process.
- Prepare Incident Reports to document network outages, root cause analysis, & resolution. Escalate issues to Telco Service Provider and other level 2 support teams. Monitor, track, and report incident status and progress to ensure Service Level Agreement is met.
- Perform network operation tasks such as IT service management ticket updates, network monitoring tools, IP Address Management system, network device inventory, network diagram documentation/update, and other network-related operational tasks.
- Manage, perform admin tasks, and coordinate with end-users on scheduling, testing, and setup for streaming video and web conferencing.
Qualifications
- Graduate of a 4-year IT related course degree.
- Obtained at least forty (40) hours of technical training related to computer networking within the last 3 years.
- Minimum of one year relevant work experience in providing first level network support for wired and/or wireless LAN.
- Background in Cisco Network Device Configuration, SD-WAN, Video/Web conferencing, Network Monitoring (e.g. WhatsUp Gold, Cisco Prime Infrastructure), and other IT Service Management Tools.
- Trained and knowledgeable in the management and operations of the Cisco ACI, FSO, DNAC solutions.
- Must be Cisco Certified Network Associate (CCNA).
Associate
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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