Lifecycle Manager

4 weeks ago

Manila, National Capital Region, Philippines GCash Full time
Overview

Join the Lifecycle Manager role at GCash to help shape fintech solutions for the nation.

Responsibilities
  • Sales Funnel Management
    • Oversee the entire B2B sales funnel, ensuring effective lead tracking and conversion.
    • Collaborate with sales and marketing teams to optimize lead generation strategies and improve the conversion rate.
    • Regularly monitor KPIs to assess the efficiency of the sales funnel and provide actionable insights to improve it.
    • Utilize CRM tools to manage and report on the sales pipeline, ensuring alignment with business targets.
  • System Enhancement
    • Collaborate with enabling teams to implement a proper CRM tool to manage and report on the sales pipeline, ensuring alignment with business targets.
  • Partner Compliance
    • Ensure that all B2B partners undergo timely and accurate ReKYM processes, adhering to regulatory requirements and internal compliance standards.
    • Initiate ReKYM processes for partners due for review, coordinating with B2B Ops and Sales Admin to collect, verify, and update necessary documentation.
    • Maintain a centralized dashboard to track the ReKYM status of each merchant, flagging any issues or risks to senior management.
  • Offboarding Management
    • Manage the lifecycle of merchant accounts, including the suspension of wallets for non-compliance or inactivity, and ensure proper documentation and communication with partners.
    • Oversee off-boarding processes for B2B partners, ensuring that all procedures are followed for the safe closure of accounts while mitigating risks.
    • Work closely with B2B Ops and Service Configuration teams to ensure that wallet suspensions and off-boardings are executed in line with internal policies and external regulations.
  • Lifecycle Management
    • Strong understanding of the fintech and B2B financial services landscape, including regulations, compliance, and account lifecycle management.
    • Proficiency with CRM tools, sales funnel management software, and data tracking platforms.
  • Data Driven
    • Exceptional analytical skills with a track record of making data-driven decisions to improve sales and client retention.
  • Project Management
    • Strong project management skills with the ability to coordinate cross-functional teams and manage multiple tasks simultaneously.
  • Proactively identify accounts at risk and take necessary actions to either reinstate or properly suspend wallet services.
What We Offer
  • Opportunity for career growth and development in the #1 FinTech company in the country.
  • Working with a dynamic and highly collaborative team who want to change the game.
  • A company that values its people with highly competitive and flexible compensation and benefits package.
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
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