People Services Helpdesk Admin

4 weeks ago

Taguig, National Capital Region, Philippines Cushman Wakefield Multifamily Full time

Job Title

People Services Helpdesk Admin (Fixed Term Contract)

Job Description Summary

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement and Accounts Payable functions. He or she will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Job Description

About the Role:

  • Provide Tier 1 HR support to U.S.-based employees in a large, complex organization, covering the full employee life cycle from hire to retire.
  • Respond to inquiries from employees and managers regarding standard HR procedures, policies, and Workday transactions.
  • Deliver high-quality customer service via phone, chat, and email, ensuring timely resolution within SLA and KPI targets.
  • Collaborate with HR Centers of Excellence and stakeholders to support Tier 1 operations and COE initiatives.
  • Manage HR tickets, maintain ownership of tasks, and effectively communicate updates and resolutions using various platforms.

About You:

  • Bachelorâs degree preferred, open for fresh graduates or 2 years of relevant experience handling sensitive employment information; Workday experience is a plus.
  • Strong customer service, communication, and problem-solving skills, with the ability to work independently in a fast-paced, detail-oriented environment.
  • Willingness to work night shifts or a shifting schedule; demonstrates urgency, adaptability, and ownership of tasks.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

  • Being part of a growing global company;
  • Career development and a promote from within culture;
  • An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: âœCushman & Wakefieldâ
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