Client Support Analyst

3 weeks ago

Mandaluyong City, National Capital Region, Philippines DICE205 Digital Corporation Full time
Overview

Join to apply for the Client Support Analyst role at DICE205 Digital Corporation

Minimum qualifications and responsibilities are listed below.

Responsibilities
  • Assist in fulfilling requests and resolving issues in coordination with the internal production team as applicable.
  • Inform request status to client and manage their expectations.
  • Create a positive client support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating progress promptly, and handling clients with a professional attitude.
  • Perform maintenance work involving updating and uploading website contents and assets; monitor live systems and perform preventive maintenance as needed.
  • Develop working knowledge on live systems.
  • Communicate with internal senior management periodically on client implementation status updates.
  • Evaluate requirements of end users for change requests or within the scope of maintenance contracts in collaboration with the project management team.
  • Build and maintain strong relationships with colleagues, clients and partners.
  • Handle the dedicated deployment for systems rollout, including direct coordination with brands and stores, ensuring smooth onboarding and providing initial support.
Minimum Qualifications
  • Must be a graduate of any 4-year business or IT course; fresh grads are welcome.
  • Diligent
  • Willing to learn
  • With very good communication skills
  • With pleasing personality
  • Has good written and spoken English
  • Has great attention to detail and is easy to train
  • Candidates with experience in support for system deployment or digital transformation projects is a plus.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting

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