Prescription Verification Representative(Non-voice)

7 days ago

Iloilo City, Western Visayas, Philippines FTO Full time
Overview

Prescription Verification Representative (Non-voice) — verify eye care prescriptions against contact lens orders through a manual/visual checking process. Use proprietary portal to verify orders and log notes.

Responsibilities
  • Follow verification policies and procedures to ensure accurate verification in a timely manner.
  • Adhere to KPI targets and performance standards.
  • SLA's to be included by Fair Trade Outsourcing as an Addendum after 90 days of service.
  • Comply with HIPAA rules and regulations and FTC Contact Lens Rule.
  • Participate in annual HIPAA Compliance Training facilitated by WVA.
  • Assist in tasks related to prescription operations as requested by the direct team leader or management.
  • Aid in maintaining a lean work environment.
  • Work as a team with all functional areas.
Corporate Responsibilities
  • Lead by example for Fair Trade Outsourcing's mission, vision, and ABOR.
  • Initiate and drive delivery of business and corporate plans for assigned areas.
  • Proactively manage risk, identify and address issues, and escalate where appropriate.
  • Manage performance and resourcing in line management or matrix management structures.
  • Be aware of and comply with policies including equality, sustainability, health and safety, and data protection.
Requirements
  • Proven people skills
  • Ability to multitask and manage time effectively
  • Excellent written and verbal communication skills
  • Strong problem-solving and organizational abilities
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Outsourcing and Offshoring Consulting

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