Customer Service Representative

Building Trust, One Verification at a Time

Our client is
a leading provider of payment security and fraud prevention solutions,
helping organizations safeguard transactions and ensure financial trust. With advanced verification systems and a dedication to accuracy, they support global businesses in mitigating risks, protecting assets, and fostering secure partnerships across industries.

Job Description

As a
Customer Service Representative,
you will handle verification inquiries, assist in customer vetting and service recovery, and provide exceptional support through both voice and non-voice channels. You'll work closely with teams to ensure customer satisfaction, process efficiency, and fraud prevention.

Job Overview

Employment type: Full-time

Shift: Day Shift, Non-DST: 7:00 AM - 4:00 PM; DST: 6:00 AM - 3:00 PM

Work setup: Onsite, Cebu

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least college level education
• 2-3 years in BPO
  (handling any accounts)
• Outbound calls experience preferred
• At least one year of experience at your most recent company

Your Daily Tasks

• Conduct customer verification inquiries through voice and non-voice channels
• Respond to customer and supplier verification inquiries (inbound and outbound)
• Assist the CSM team with customer vetting, qualification, setup, escalations, and service recovery
• Complete frontline work activities within agreed timeframes
• Suggest cost-effective solutions to improve processes
• Collaborate with internal teams to achieve optimal customer and business outcomes
• Participate in training and development programs for professional growth
• Maintain attendance and punctuality according to team and customer expectations
• Follow safety protocols and report any issues
• Use workplace tools effectively to perform duties and prevent customer fraud
• Handle support tasks via phone and email for customers and suppliers
• Contribute to achieving company budget targets
• Identify and generate new business leads
• Stay updated on company updates, processes, policies, and procedures
• Recommend improvements to verifications team practices
• Support departmental activities and projects
• Comply with company standards in service, professionalism, ethics, and conduct
• Perform additional tasks assigned by the business or leadership teams

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024,
Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra