Messaging Compliance Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCompliance Full time ₱6,000 - ₱8,000
Compliance and Messaging Expert

Sinch is a leader in customer communications. We empower businesses to engage with their customers through mobile messaging, voice, and email.

Our team verifies users and creates omnichannel campaigns with ease. Our AI-infused platform ensures reliable and secure connections with customers at every step of their journey.

We foster an environment where diversity of thinking, skills, and experiences are valued.

About the Role

Texting is governed by law. Countries enforce compliance regulations around business texting. At Sinch, we have automated security and compliance mechanisms but need human verification.

This role works alongside other security measures to ensure customers use their accounts to their full extent, help keep our platform free of bad actors, and meet compliance regulations at all times.

In this role, you will become highly skilled in spotting non-compliant messaging and bad actors who try to send message content in a fraudulent manner. This role is part of our Compliance and Monitoring team, working closely with our Customer Support team.

You will monitor messaging compliance in real time, provide verification of new account sign-ups, and verify changes to customer registered business information.

Key Responsibilities:

  • Monitoring and approving live message content for customers, looking for possible fraud, spam, and phishing content
  • Detecting and reporting fraudulent activity and taking appropriate actions to block accounts
  • Being a compliance expert - staying up-to-date on new compliance updates and sharing new information and best practices with teams across the business
  • Identifying opportunities to educate customers about content guidelines and texting responsibly, working hand-in-hand with the support teams to ensure our customers are sending compliant messaging

The Ideal Candidate

  • You have exceptional attention to detail and accuracy ensuring messages containing disallowed content are not released, and suspicious accounts have the appropriate actions taken
  • You can assess message/account reviews holistically, considering both immediate risks and long-term impacts to the business
  • You communicate effectively with team members and leaders across the business relating to compliance/fraud/spam concerns and opportunities to improve processes and customer experience
  • You anticipate customer needs - recognizing patterns and providing guidance and suggestions for customers to enhance their success on the platform

Requirements

  • English is your primary language. Secondary languages are a plus, with bonus points for Spanish
  • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent)
  • Experience in a similar role is desired, particularly one that has required exceptionally high detail orientation
  • Critical thinking, communication, and creative problem-solving skills are essential, as well as the ability to drive improvements through to fruition
  • You should be able to learn new software platforms quickly
  • Proven experience working autonomously is required
  • A self-starter with a positive and can-do attitude, ability to continuously develop and adapt to a growing team
  • Highly organized, you can manage your schedule and prioritize where there are conflicting priorities
  • Familiarity with live chat, customer ticketing platforms, and CRM platforms is a plus

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