HR Relations and Customer Care Manager
1 week ago
Requirements:
• Candidate must possess at least a Bachelor's/College Degree in any 4-year Business-related course;
• Good written and verbal communication;
• Proficient in Microsoft Office 365 especially in Excel, Powerpoint and Presentation Software like Canva.
• Preferably 2 yrs. managerial work experience specializing in Customer Services or Human Relations preferably in any industry;
• Good management and interpersonal skills, both internally and externally;
• With good customer focus orientation;
• Results oriented / With Sense of Urgency;
• Highly Organized / Systematic;
• Coaching & mentorship ability is a plus.
JOB DESCRIPTION:
• To manage and monitor the Customer Services Team to ensure the Service Level Standards (SLS) are being followed and are being met or complied with accordingly.
• To monitor and report progress of the company's Service Level Standards (SLS) including highlighting risks, delays, and opportunities to the President & Managing Director.
• To provide timely feedback/reportorial to top management regarding overall performance of Customer Service Team.
• To be responsible for the proper clients-related documentations handling together with the team including archiving / storage in compliance to the Data Privacy Law.
• To project a professional and reliable Company image through in-person, email and phone interaction;
• To discharge the following functions as Human Resources/Relations Manager:
- Recruitment and Hiring
- Training and Development
- Employer-Employee Relations
- Employee Rewards
- Maintain Company Culture
- Create a Safe Work Environment
• To report directly to the President & Managing Director.
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