Telesales

3 weeks ago

Cebu City, Philippines MicroSourcing Full time

Work Setup & Shift

Onsite | Night Shift

You\'ll have
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your role

As a Telesales, you will:

  • Contact existing inactive customers using scripts to collect feedback on the company’s service
  • Convert 30 or more inactive customers daily and ensure they carry out transactions
  • Document and follow up on customer feedback
  • Perform other tasks as assigned by the Customer Support Leads
What You Need
  • Proven 1–2 years of experience as a telesales representative or in another sales/customer service role
  • Good knowledge of CRM software and telephone systems
  • Strong negotiation skills with the ability to resolve issues and address complaints
  • Emotional intelligence and professionalism when providing constructive performance feedback to team members.
  • Excellent written, verbal, and non-verbal communication skills
  • Strong problem-solving skills to develop meaningful strategies that improve service quality
  • Goal- and results-oriented mindset

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company\'s strength lies in our people\'s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it\'s our commitment. Our way of life. Here, we don\'t just accept your unique authentic self - we celebrate it, valuing every individual\'s contribution to our collective success and growth.

Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Customer Service
  • Industries: Outsourcing and Offshoring Consulting

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