Telesales Supervisor

Company Description:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

The Telesales Supervisor will lead and manage the telesales team to achieve sales targets, improve customer engagement, and ensure high-quality service delivery. This role involves coaching, monitoring performance, developing sales strategies, and collaborating with other departments to optimize sales operations. 

Responsibilities:

• Lead and supervise the telesales team to consistently achieve or exceed monthly and quarterly sales targets.

• Monitor and evaluate telesales agents' performance metrics such as call quality, conversion rates, talk time, and attendance.

• Provide ongoing coaching, training, and feedback to improve team members' sales skills and customer handling.

• Conduct daily or weekly team huddles to share updates, motivate the team, and address challenges.

• Prepare and submit weekly performance and activity reports to management, highlighting achievements and areas for improvement.

• Assist in recruiting, interviewing, and onboarding new telesales agents.

• Develop and implement effective sales strategies and campaign plans to increase lead conversion and revenue.

• Ensure telesales activities comply with company policies, legal regulations, and quality standards.

• Resolve escalated customer complaints or issues in a professional and timely manner.

• Collaborate with marketing, product, and quality assurance teams to optimize sales scripts, promotional offers, and customer engagement tactics.

• Analyze sales data and generate reports for management, identifying trends and areas for improvement.

• Manage team schedules and workflow to maximize productivity and ensure adequate coverage during peak times.

• Foster a positive and motivating work environment to boost employee morale and retention.

• Maintain composure and handle stress and pressure in a positive, solution-focused manner.

• Stay updated on industry trends and competitor activities to keep the team informed and competitive.

Requirements

• Proven experience (2+ years) in telesales or call center roles, with at least 2+ years in a supervisory or team lead position.

• Strong leadership and team management skills.

• Excellent communication, interpersonal, and negotiation skills.

• Goal-oriented mindset with the ability to motivate and drive team performance.

• Proficient in using CRM software, sales tracking tools, and MS Office applications.

• Ability to analyze data and generate actionable insights.

• Strong problem-solving skills and the ability to handle stressful situations calmly.

• Can work effectively under pressure while maintaining a positive and professional attitude.

• Flexible and adaptable to changes in a fast-paced sales environment.