Director Supply Chain Logistics

Site Director Supply Chain Logistics The Site Director Supply Chain Logistics will lead and manage end-to-end operations for a large-scale Global Support Center, overseeing 12+ cross‑functional teams (300+ members) across diverse functions including creative design, product lifecycle management, inventory planning, sales support, accounts management, logistics, digital technology, people management, finance, and manufacturing‑related operations. This role requires a strategic leader and operational expert who can drive performance, foster collaboration, and deliver exceptional brand experiences in a rapidly evolving global environment. Key Responsibilities Lead overall operational strategy and site performance, ensuring alignment with global business objectives. Guide 12+ cross‑functional teams to achieve operational goals and deliver exceptional customer experience. Serve as a strategic partner and operational tactician, driving initiatives rooted in SLAs and KPIs. Foster a high‑performance culture, optimizing capacity while maintaining budget alignment. Mentor senior leaders and develop high‑performing teams. Operational Excellence Manage P&L, financial budgets, and accurate expenditure forecasts. Oversee production, engineering, quality, supply chain, and facility operations. Forecast and plan workforce supply and demand; conduct gap analysis for rightsizing. Implement efficiency, cost reduction, and process improvement initiatives. Ensure compliance with safety, quality, regulatory, and contractual standards. Collaboration & Stakeholder Management Partner with global organizational leaders, functional partners, and third‑party contractors. Act as the key point of contact for global stakeholders, ensuring alignment on goals and priorities. Lead quarterly operations reviews and report on KPIs and performance metrics. Collaborate with U.S.‑based leadership on reporting and operational alignment. Lead positive change initiatives and adopt emerging trends and best practices. Drive projects that enhance operational efficiency and elevate consumer experience. Leadership & People Management Proven ability to lead large, diverse teams in a global environment. Strong coaching, mentoring, and talent development skills. Ability to foster trust, collaboration, and a high‑performance culture. Strategic & Operational Expertise Strong business acumen with experience managing P&L and budgets. Expertise in workforce planning, capacity management, and organizational design. Skilled in setting and monitoring KPIs and SLAs. Process Improvement & Change Leadership Experience in lean manufacturing, continuous improvement methodologies, and operational excellence. Ability to lead change initiatives and adapt to evolving business landscapes. Communication & Stakeholder Engagement Exceptional communication and presentation skills. Ability to influence and collaborate with senior leadership and global stakeholders. Technical & Analytical Skills Proficiency in digital tools and technology for global operations. Strong analytical and problem‑solving skills for root cause analysis and incident management. Qualifications & Experience Bachelor’s degree in Engineering, Operations, Manufacturing, Industrial Management, Business, or related field. 10+ years in operations leadership roles, preferably in global support centers, shared services, or manufacturing/BPO environments. 5+ years in senior leadership or director‑level roles. Proven track record in strategic planning, P&L management, and operational execution. Expertise in lean manufacturing, process optimization, and quality systems. Previous experience managing large‑scale teams (200+ members) across multiple functions. Ability to work in a hybrid environment and adapt to U.S. night shift schedules. Background in industries such as retail, logistics, or global business services is a plus. Seniority Level Director Employment Type Full‑time Job Function Product Management, Production, and Supply Chain Industries Transportation, Logistics, Supply Chain and Storage, Manufacturing, and Plastics and Rubber Product Manufacturing Pasay, National Capital Region, Philippines #J-18808-Ljbffr