Technical Support Specialist
1 week ago
Technical Support Specialist Location: Taguig City • Job ID: • Schedule: Full-Time/Regular At Rival, we’re transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity. The Technical Support Specialist provides expert-level technical assistance and exceptional service to Rival’s SaaS customers. This role ensures timely issue resolution, promotes successful product usage, and fosters value-based customer relationships through proactive support and guidance. A strong focus on customer satisfaction and effective problem-solving is key to success in this role. Your contributions to Rival will include: Serving as a subject matter expert for assigned products, delivering high-quality support via phone, email, chat, or ticketing systems. Diagnosing and resolving technical issues, escalating complex problems to Tier 2 or Engineering when necessary. Guiding customers through product functionality, best practices, and issue resolution strategies. Tracking and documenting customer interactions in Customer Relationship Management (CRM) system, including internal and external communications and steps taken to resolve issues. Collaborating with cross-functional teams, including Product, Engineering, Security and/or Operations, to identify solutions and drive issue resolution. Prioritizing and replicating customer-reported issues using appropriate test environments. Identifying trends in customer issues and share insights with cross-functional teams. Contributing to the development and continuous improvement of Support processes and documentation. Adhering to defined Service Level Agreements (SLAs) and Support metrics. Creating and maintaining knowledge base articles and technical support documentation on products. Participating in special projects as assigned. Required Skills Required Qualifications: Bachelor’s degree or equivalent work experience in a technical or customer-facing role. 2–4 years of experience in product or technical support, ideally in a SaaS or tech environment. Excellent communication skills (verbal and written) with a customer-first mindset, with an emphasis on tone, structure, grammar, and spelling. Familiarity with support tools like Jira, Salesforce, or similar ticketing systems. Experience working with APIs, browsers, or data integrations. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications Experience supporting B2B software of cloud-based products. Understanding of basic HTML/CSS or database queries (e.g., SQL). Prior exposure to Agile development environments or product lifecycle management. #J-18808-Ljbffr
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Technical Support Specialist
5 days ago
Taguig, Philippines Yondu, Inc. Full timeOverview Yondu, Inc. Taguig, National Capital Region, Philippines Join to apply for the Technical Support Specialist role at Yondu, Inc. Responsibilities Provide second-level support to queries and issues raised in accordance to incident management and request fulfillment process. Responsible for installing and configuring computer hardware operating systems...
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Technical Specialist Support Analyst
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ is seeking a Technical Specialist Support Analyst (Hybrid) - Taguig to start work on-site as soon as possible. The initial pre-screening interview will be conducted via phone. About the job Technical Specialist Support Analyst (Hybrid) Shift: Rotating Work Setup: Hybrid Requirements:Strong client-facing communicationFamiliar with complex support &...
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Technical Support Specialist
1 week ago
Taguig, National Capital Region, Philippines SilkRoad Technology Full time ₱900,000 - ₱1,200,000 per yearAt Rival, we're transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity.The Technical Support Specialist provides expert-level technical assistance and exceptional service to Rival's...
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Technical Support Specialist
1 week ago
Taguig, National Capital Region, Philippines Rival Full time ₱600,000 - ₱1,200,000 per yearAt Rival, we're transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity.The Technical Support Specialist provides expert-level technical assistance and exceptional service to Rival's...
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Technical Specialist Support Analyst
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeTASQ is seeking a Technical Specialist Support Analyst (Hybrid) - Taguig to start work on-site as soon as possible. The initial pre-screening interview will be conducted via phone. About the job Technical Specialist Support Analyst (Hybrid) Shift: Rotating Work Setup: Hybrid Requirements: Strong client-facing communicationFamiliar with complex support &...
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Technical Support Specialist
3 weeks ago
Taguig, Philippines TigerUX Full timeTechnical Support Specialist – TigerUX Location: BGC, Taguig City (Hybrid), Philippines Responsibilities Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed. Communicate with customers and technicians via Five9 SoftPhone. Monitor equipment uptime and performance and escalate manufacturers as needed. Follow up...
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Technical Support Representative
2 weeks ago
Taguig, National Capital Region, Philippines Helpware Full time ₱300,000 - ₱450,000 per yearPosition Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance The Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system,...
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Technical Support Representative
2 weeks ago
Taguig, National Capital Region, Philippines Helpware Full time ₱300,000 - ₱450,000 per yearPosition Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance The Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system,...
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Technical Support Representative
2 weeks ago
Taguig, National Capital Region, Philippines Helpware Full time ₱400,000 - ₱600,000 per yearPosition Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceThe Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system, relating...
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Technical Support Specialist
1 week ago
Taguig, Philippines SHIELD Foundry Full timeLove solving problems and helping others do the same? You're exactly what our team needs! We are looking for Technical Support Specialists who can help troubleshoot and resolve customer equipment issues with genuine care and concern. What we're looking for: Associate’s or Bachelor’s Degree preferred Availability to work on rotation, including nights,...
