Manager, Service Delivery

3 weeks ago

Metro Manila Philippines TeleTech Holdings, Inc. Full time

Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite as needed by the business in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

*If certified in country, use this paragraph and update Country in Red; otherwise, please remove: Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in (Country) says it all

What You’ll be Doing

Do you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to meet client goals. You’ll answer associate questions, resolve issues, handle customer escalations, and ensure a quality customer experience on every call. You’ll play a key role in creating and maintaining a positive work environment, meeting client requests, and acknowledging excellent performance.

You’ll report to the Senior Manager, Service Delivery. We’re looking for a leader who can encourage and motivate your team to resolve issues, achieve goals, and develop their careers.

During a Typical Day, You’ll

  • Improve key success metrics such as Customer Satisfaction Score, Service Level Goals, and Quality Goals.
  • Coach associates to meet company and client goals, address employee issues, and coordinate training on services, products, or processes.
  • Manage multiple tasks and projects efficiently while monitoring team attendance and absence.

What You Bring to the Role

  • Minimum 1 year call center or equivalent work experience.
  • Promote a performance-driven culture and strive for excellence.
  • Support your team with the necessary tools and systems for their tasks.
  • Mentor and inspire others consistently.
  • Customer-focused mindset.
  • Ability to interpret and manipulate data for reporting.

What You Can Expect

  • Support for your career and professional development.
  • An inclusive culture that encourages community involvement.
  • A global team of lifelong learners guided by our values.
  • Information about paid time off (PTO), wellness, and healthcare benefits.
  • A competitive compensation package with performance bonuses and other benefits like tuition reimbursement.

For US-based roles, visit . For non-US roles, visit .

The salary range is (Update Compensation/Range) . Actual offers vary based on location, experience, education, and skills.

About TTEC

Our mission is to make customers happy. Since 1982, we’ve helped brands deliver engaging, profitable customer experiences through a combination of humanity and technology. We serve millions daily through calls, messages, texts, and video chats. These experiences start with you.

TTEC is an equal opportunity employer committed to diversity and inclusion. We value authentic selves and aim to reflect the communities we serve, fostering a respectful and empowering environment for all employees.

#LI- Onsite

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