It Service Delivery Manager

IT Service Delivery Manager jobs in Makati

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Service Delivery Manager

Mandaluyong, National Capital Region MICROGENESIS BUSINESS SYSTEMS

Posted today

Job Description

SERVICE DELIVERY MANAGER

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• An adalyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Supervising desktop management teams to facilitate continual improvements in the desktop environment
• Collaborating with technical design teams to set standards for software, hardware, and security
• Develop new strategies to increase profit and maintain quality of service

Qualifications and Skillsets

• Proficiency in leading both physical and virtual teams
• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• Exceptional customer-facing skills
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL (Information Technology Infrastructure Library) principles
• Expertise in people management and leadership
• Strong organizational skills
• Capacity to train and guide junior team members
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Schedule:

• Day shift

Ability to commute/relocate:

• Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

Service Delivery Ops Associate Manager

Posted today

Job Description

• Ensure SLA’s and KPI’s are met.
• Take full responsibility for the collections function reviewing metrics and reports in order to drive performance and efficiencies
• Management of the cash forecasting process
• Supervise, motivate and mentor staff within the team setting targets for Team Leaders and direct reports
• Ensure the agreed procedures are kept up to date and adhered to within the team
• Responsible for the preparation of managements reports in line with Client and Accenture’s requirements
• Liaise with Accenture HR in relation to recruitment, training, performance management etc
• Provide a liaison and review service for the client
• Be proactive and innovative with ideas to improve service / deliverables to the client
• Project manage initiatives where required that could involved procedures reengineering, transitions of work etc
• Accountability for Operational Excellence initiatives and metric tracking
• Manage the collections staff across all line of Business (Online and non-online)
• Manage day to day operations of the which includes 3 Team Leads and up to 20 people.
• Graduate of a four-year business course; CPA or Accounting graduate an advantage
• Must have at least 10 years of experience in Finance and Accounting specifically in Collections
• Must have at least 3 years of experience as Collections Manager
• Has working knowledge of an accounting ERP (i.e. Oracle, SAP, etc.) and MS Excel
• Must have prior voice collections experience, ideally business-to-business
• Reconciliations, respond to queries (voice and query capability)
• Strong communications skills
• Analytical and fact-based decision-maker
• Ability to quickly identify issues and risks and provide recommendations
• Must have an experience in team interactions and facilitation
• Experience in any of below skills is an advantage:
• Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections

HR Service Delivery New Associate (El 2175)

Mandaluyong, National Capital Region Accenture

Posted today

Job Description

Accenture in the Philippines is currently looking for HR Service Delivery New Associates who will be responsible in performing the following day-to-day tasks:

• You will ensure that the process controls are in place; Maintain, validate, and update process documentations as applicable to ensure compliance with documentation requirements.
• You will be asked to perform "Root Cause Analysis" on issues faced and suggest appropriate corrective action for current remediation and future control.
• You must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.
• You must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

What are we looking?

• Open to college graduates in Psychology, HRDM or related
• No experience required
• Willing to work in Boni, Mandaluyong

Good to have skills :

• Knowledge in recruitment and human resources roles
• Familiarity with Excel functions in the purpose of reports and analytics

Join our high-performing team and enjoy these benefits :

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, inclusion, and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

How to Apply?

• After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.

Additional Information :

• What we believe :
• *Terms and conditions apply

Schedule:

• Rotational shift

Education :

• Bachelor's (preferred)

Experience :

• Human resources: 1 year (preferred)

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