Service Delivery Manager

Mandaluyong, National Capital Region MICROGENESIS BUSINESS SYSTEMS

Posted today

Service Delivery Manager (Mandaluyong, National Capital Region)

Job Description

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Supervising desktop management teams to facilitate continual improvements in the desktop environment
• Collaborating with technical design teams to set standards for software, hardware, and security
• Developing new strategies to increase profit and maintain quality of service

Qualifications and Skillsets

• Proficiency in leading both physical and virtual teams
• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• Exceptional customer-facing skills
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Capacity to train and guide junior team members
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Proactive attitude
• Excellent verbal and written communication skills

Schedule:

• Day shift

Ability to commute/relocate:

• Mandalayong City: Reliably commute or planning to relocate before starting work (required)

Service Delivery Ops Associate Manager

Posted today

Job Description

• Ensure SLA’s and KPI’s are met
• Take full responsibility for the collections function reviewing metrics and reports in order to drive performance and efficiencies
• Management of the cash forecasting process
• Supervise, motivate and mentor staff within the team setting targets for Team Leaders and direct reports
• Ensure the agreed procedures are kept up to date and adhered to within the team
• Responsible for the preparation of management reports in line with Client and Accenture requirements
• Liaise with Accenture HR in relation to recruitment, training, performance management etc
• Provide a liaison and review service for the client
• Be proactive and innovative with ideas to improve service/deliverables to the client
• Project manage initiatives where required that could involve procedures reengineering, transitions of work etc
• Accountability for Operational Excellence initiatives and metric tracking
• Manage the collections staff across all line of Business (Online and non-online)
• Manage day-to-day operations including 3 Team Leads and up to 20 people
• Graduate of a four-year business course; CPA or Accounting graduate an advantage
• Must have at least 10 years of experience in Finance and Accounting specifically in Collections
• Must have at least 3 years of experience as Collections Manager
• Has working knowledge of an accounting ERP (i.e. Oracle, SAP, etc.) and MS Excel
• Must have prior voice collections experience, ideally business-to-business
• Reconciliations, respond to queries (voice and query capability)
• Strong communications skills
• Analytical and fact-based decision-maker
• Ability to quickly identify issues and risks and provide recommendations
• Must have experience in team interactions and facilitation
• Experience in skills such as Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections

HR Service Delivery New Associate (El 2175)

Mandaluyong, National Capital Region Accenture

Posted today

Job Description

• Accenture in the Philippines is currently looking for HR Service Delivery New Associates who will perform day-to-day tasks
• You will ensure process controls are in place; maintain, validate, and update process documentation to ensure compliance
• Perform root cause analysis on issues and suggest appropriate corrective action
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls
• Understand existing metrics in the process and improve measurement systems

What are we looking?

• Open to college graduates in Psychology, HRDM or related
• No experience required
• Willing to work in Boni, Mandaluyong

Good to have skills :

• Knowledge in recruitment and human resources roles
• Familiarity with Excel functions for reports and analytics

Join our high-performing team and enjoy these benefits :

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, inclusion, and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days
• HMO coverage from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

How to Apply?

• After you have submitted the online questionnaire, wait for a phone call from our recruiters.

Additional Information :

• Terms and conditions apply

Schedule:

• Rotational shift

Education:

• Bachelor's (preferred)

Experience:

• Human resources: 1 year (preferred)

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