Collections Manager

3 weeks ago

Makati, Philippines TASQ Staffing Solutions Full time

The Collections Manager plays a critical role in driving recovery performance through real-time monitoring, strategic decision-making, and efficient execution of corrective actions. This role leads the collections team with a risk-segmented approach to maximize recovery rates while ensuring compliance and maintaining a customer‑centric experience. Strong expertise in collection‑related risk assessment, operational efficiency, and dynamic, risk-based strategies is essential for success in this position. Key Responsibilities Tactical Execution & Risk-Based Collections Prioritize accounts based on risk‑segmentation. Align collection efforts with risk levels instead of rigid schedules to maximize efficiency. Operational Excellence & Process Optimization Optimize workflows to improve collection efficiency. Conduct ongoing process analysis to identify bottlenecks, inefficiencies, and areas for immediate intervention. Leverage data insights to adjust tactics in real-time, ensuring collection efforts align with delinquency patterns. Performance Monitoring & Real‑Time Analytics Establish and track key performance indicators (PTP rates, Kept rates, and risk‑weighted recovery rates) in real‑time dashboards. Generate and present actionable performance reports to immediate supervisor, focusing on areas requiring immediate tactical adjustments. Lead, train, and mentor the collections team to ensure data‑driven execution of recovery tactics. Set clear, risk‑adjusted targets for the team, ensuring high accountability and performance monitoring. Foster a culture of agility and responsiveness, enabling the team to pivot tactics as risk profiles evolve. Regulatory Compliance & Customer‑Centric Approach Ensure all collection activities comply with regulations, debt collection rules, and company policies, ensuring ethical recovery practices. Qualifications & Skills Minimum of 10 years of experience in collections management, with a strong track record in tactical execution and real‑time decision‑making. Proficiency in collections management systems, data analytics tools, and CRM software. Strong analytical skills with expertise in real‑time data monitoring and risk assessment. Excellent leadership, problem‑solving, and negotiation skills. Deep understanding of loan collections, delinquency management, and legal recovery processes. Ability to work in a fast‑paced, high‑pressure environment requiring quick tactical decisions. Core Competencies Risk-Based Decision Making: Ability to prioritize collections based on delinquency risk segmentation. Tactical Execution: Expertise in real‑time monitoring and quick corrective actions. Analytical Thinking: Ability to interpret complex data and drive immediate tactical improvements. Operational Efficiency: Strong ability to refine processes, optimize workflows, and implement best practices. Leadership & Team Agility: Capability to train and lead teams in a dynamic, data‑driven environment. Communication & Negotiation: Strong skills in handling customer interactions and negotiating repayment terms effectively. Regulatory Compliance: Deep knowledge of financial regulations and compliance requirements. Problem‑Solving: Ability to identify challenges, implement corrective actions quickly, and continuously improve collection processes. #J-18808-Ljbffr

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