Technical Support Specialist

4 weeks ago

Calamba, Philippines Buscojobs Full time

Schedule 40 hours per week Monday to Friday, 8AM to 4:30PM NZST Including a 30 minute unpaid break Client Overview Join a dynamic technology company operating dual business lines as both an Internet Service Provider and Managed Service Provider across New Zealand and Fiji. This growing organization is at the forefront of delivering cutting-edge IT solutions and internet services to businesses throughout the Pacific region. With a strong Microsoft-focused environment and plans for significant expansion, you’ll be part of an innovative team that’s scaling rapidly and making a real impact in the technology sector. Job Description This is an exciting opportunity to work as a frontline technical expert in a fast-paced, technology-driven environment where your expertise directly impacts customer satisfaction and business growth. You’ll be supporting customers across both ISP and MSP service offerings, working with the latest Microsoft technologies, and collaborating with a skilled technical team. This role offers excellent growth potential as the company plans to expand the technical support team to 2-3 specialists, providing opportunities for career advancement and skill development in a supportive remote work environment. Responsibilities Provide exceptional customer support through company portal and emerging chat systems Manage and respond to customer emails and technical tickets using Autotask Collaborate with internal technical teams to resolve complex customer issues Configure and troubleshoot networking equipment including routers and network infrastructure Deliver comprehensive support across both ISP and MSP service portfolios Maintain detailed documentation and ensure proper housekeeping of all support activities Provide professional phone and email support to customers Adapt to new tools and systems while following established procedures Qualifications Proven experience with Microsoft 365 environment and ecosystem Strong foundation in networking concepts including TCP / IP protocols Hands-on experience configuring routers and network equipment Previous technical support or customer service experience in IT sector Excellent written and verbal communication skills Ability to quickly learn new toolsets and follow detailed instructions Strong problem-solving and troubleshooting capabilities Self-motivated with ability to work effectively in remote team environment Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring #J-18808-Ljbffr

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