FBS Account Manager Lead

Shopee Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the FBS Account Manager Lead role at Shopee Shopee Manila, National Capital Region, Philippines 3 days ago Be among the first 25 applicants Join to apply for the FBS Account Manager Lead role at Shopee About The TeamWe are looking for a strategic and results-driven Lead Account Manager to champion the growth of our Fulfilled by Shopee (FBS) seller ecosystem. In this role, you will manage high-impact seller relationships, collaborate with senior decision-makers (e.g., business owners, e-commerce leads), and work cross-functionally to resolve pain points and unlock scalable growth. You will lead business reviews, shape seller strategies, and drive end-to-end execution across operations, performance, and assortment. This role is ideal for a proactive leader with strong commercial acumen, operational rigor, and a passion for enabling seller success at scale. About The TeamWe are looking for a strategic and results-driven Lead Account Manager to champion the growth of our Fulfilled by Shopee (FBS) seller ecosystem. In this role, you will manage high-impact seller relationships, collaborate with senior decision-makers (e.g., business owners, e-commerce leads), and work cross-functionally to resolve pain points and unlock scalable growth. You will lead business reviews, shape seller strategies, and drive end-to-end execution across operations, performance, and assortment. This role is ideal for a proactive leader with strong commercial acumen, operational rigor, and a passion for enabling seller success at scale.Job DescriptionStrategic Seller Success & Stakeholder ManagementAct as the key business partner for high-value sellers, including senior executives and decision-makers. Drive strategic relationship management by fostering long-term, trust-based partnerships that enable seller growth and platform collaboration. Lead escalations and high-impact issue resolution, ensuring responsive support beyond standard hours when necessary. Operational & Team ExcellenceOversee seamless seller onboarding and enforce full compliance with FBS processes and SLAs. Proactively manage inventory health, replenishment cycles, and fulfillment operations to prevent service lapses and stockouts. Serve as the primary escalation point for complex billing, reconciliation, and VAS (Value-Added Services) concerns. Collaborate cross-functionally with warehouse, logistics, finance, and product teams to unblock seller issues and enhance FBS experience. Mentor junior account managers and contribute to capability-building within the FBS team. Seller Growth & Performance AccelerationLeverage data analytics to identify and prioritize seller-level growth opportunities and operational risks. Lead the design and execution of strategic initiatives to drive ADO (Average Daily Orders), GMV, and assortment expansion. Partner closely with Category, Marketing, and Campaign teams to co-create high-impact seller initiatives and ensure execution readiness. Conduct performance deep-dives, deliver quarterly business reviews, and champion policy adherence and continuous improvement. RequirementsBachelor’s degree in Business, Marketing, Operations, or related field 7-9 years experience in account management, operations, or e-commerce fulfillment. Excellent communication and relationship management skills. Mature and self-driven; able to manage complex accounts independently. Proficient in Excel/Google Sheets; data-driven and analytical. Flexible and responsive to seller needs beyond standard hours if required. Customer-first mindset with a passion for business growth. Chinese speaking & writing is an advantage. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales, Business Development, and Strategy/Planning Industries Internet Marketplace Platforms and Technology, Information and Internet Referrals increase your chances of interviewing at Shopee by 2x Sign in to set job alerts for “Lead Account Manager” roles. Manila, National Capital Region, Philippines 5 months ago Makati, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 1 month ago Taguig, National Capital Region, Philippines 2 weeks ago Taguig, National Capital Region, Philippines 3 months ago Manila, National Capital Region, Philippines 2 weeks ago Manila, National Capital Region, Philippines 1 week ago Account Executive / Senior Account Executive Manila, National Capital Region, Philippines 4 weeks ago Account Executive (Account Management and Operations) Makati, National Capital Region, Philippines 2 weeks ago Manila, National Capital Region, Philippines 1 month ago Key Account Manager - Supply Ops, SPX Express Manila, National Capital Region, Philippines 6 days ago Key Account Executive - Philippines (Work from Office) Quezon City, National Capital Region, Philippines 5 months ago Makati, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 6 days ago Manila, National Capital Region, Philippines 4 months ago Manila, National Capital Region, Philippines 6 days ago Senior Territory Account Executive - Philippines (Government) Makati, National Capital Region, Philippines 1 day ago Pasig, National Capital Region, Philippines 2 weeks ago Partner Account Executive - PSO East Northeast Operation Account Manager - Property Accounting & Bookkeeping - Work From Home Manila, National Capital Region, Philippines ₱75,000.00-₱110,000.00 1 month ago Quezon City, National Capital Region, Philippines 2 weeks ago Manila, National Capital Region, Philippines 5 days ago Taguig, National Capital Region, Philippines 2 weeks ago Manila, National Capital Region, Philippines 5 days ago Makati, National Capital Region, Philippines 1 week ago Account Executive - Mid Market I (Manila) Manila, National Capital Region, Philippines 3 days ago Manila, National Capital Region, Philippines 4 days ago Manila, National Capital Region, Philippines 5 months ago Quezon City, National Capital Region, Philippines 5 months ago Quezon City, National Capital Region, Philippines 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr