FBS Account Manager

1 week ago

Manila, Philippines Shopee Full time

Overview Shopee Manila is seeking a proactive, business-minded Account Manager to support and grow the Fulfilled by Shopee (FBS) seller base. You will work with seller decision-makers (e.g., e-commerce managers, business owners) and internal teams to drive operational performance, enhance seller satisfaction, and unlock sales growth. This role blends relationship management, business analysis, and operational execution with a strong customer orientation and maturity. Responsibilities Seller Success & Relationship Management: Serve as the main contact for assigned sellers, including senior stakeholders; build long-term, trust-based relationships and stay responsive, even beyond standard work hours if needed; drive seller engagement, retention, and satisfaction. Operational & Performance Support: Ensure smooth onboarding and FBS compliance; monitor inventory and replenishment to prevent stockouts; address billing, reconciliation, and value-added service (VAS) concerns; coordinate with internal teams (e.g., warehouse, logistics, finance) to resolve seller issues. Growth & Business Insight: Analyze data to identify growth opportunities and risks; build action plans to increase ADO (Average Daily Orders) and expand assortment; support campaigns and initiatives with category and marketing teams; conduct performance reviews and ensure policy compliance. Requirements Bachelor’s degree in Business, Marketing, Operations, or related field. 3–5 years of experience in account management, operations, or e-commerce fulfillment. Excellent communication and relationship management skills. Mature, self-driven; able to manage complex accounts independently. Proficient in Excel/Google Sheets; data-driven and analytical. Flexible and responsive to seller needs beyond standard hours if required. Customer-first mindset with a passion for business growth. Chinese language skills (speaking and writing) are an advantage. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales, Business Development, and Strategy/Planning Industries: Internet Marketplace Platforms and Technology, Information and Internet #J-18808-Ljbffr

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