
FBS Account Manager
2 weeks ago
Shopee Manila is seeking a proactive, business-minded Account Manager to support and grow the Fulfilled by Shopee (FBS) seller base. You will work with seller decision-makers (e.g., e-commerce managers, business owners) and internal teams to drive operational performance, enhance seller satisfaction, and unlock sales growth. This role blends relationship management, business analysis, and operational execution with a strong customer orientation and maturity.
Responsibilities- Seller Success & Relationship Management: Serve as the main contact for assigned sellers, including senior stakeholders; build long-term, trust-based relationships and stay responsive, even beyond standard work hours if needed; drive seller engagement, retention, and satisfaction.
- Operational & Performance Support: Ensure smooth onboarding and FBS compliance; monitor inventory and replenishment to prevent stockouts; address billing, reconciliation, and value-added service (VAS) concerns; coordinate with internal teams (e.g., warehouse, logistics, finance) to resolve seller issues.
- Growth & Business Insight: Analyze data to identify growth opportunities and risks; build action plans to increase ADO (Average Daily Orders) and expand assortment; support campaigns and initiatives with category and marketing teams; conduct performance reviews and ensure policy compliance.
- Bachelor’s degree in Business, Marketing, Operations, or related field.
- 3–5 years of experience in account management, operations, or e-commerce fulfillment.
- Excellent communication and relationship management skills.
- Mature, self-driven; able to manage complex accounts independently.
- Proficient in Excel/Google Sheets; data-driven and analytical.
- Flexible and responsive to seller needs beyond standard hours if required.
- Customer-first mindset with a passion for business growth.
- Chinese language skills (speaking and writing) are an advantage.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales, Business Development, and Strategy/Planning
- Industries: Internet Marketplace Platforms and Technology, Information and Internet
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