Learning and Development Officer
15 hours ago
Job Summary
Leads the end-to-end design, delivery, and evaluation of data-driven training programs aligned with business goals. Manages product launch training, develops instructional materials, oversees LMS integration, and ensures full stakeholder coverage. Conduct assessments and audits to drive continuous improvement and enhance team performance.
Job Description
- Develop and implement comprehensive and data-driven training strategies by generating and analyzing TNA results, sales reports and other resources to ensure alignment with performance metrics and overall organizational goals.
- Manage the full training cycle for each product launch and develop detailed progress, evaluation, and review reports to enhance training delivery and outcomes through feedback-driven improvements.
- Design and develop complete training courses and instructional materials, including in-depth training decks, one-pagers, and other primary learning tools. Content areas include smartphone features, competitor insights, selling SOPs, CRM journey mapping, and retail operations training.
- Ensure all materials are instructionally sound, engaging, and aligned with business needs.
- Organize, facilitate, and lead engaging training sessions to strengthen team capabilities and product knowledge and ensure 100% training coverage for internal stakeholders and coordinate with relevant departments to address external training needs across various formats (online, offline, blended).
- Adapt and integrate training modules into the LMS, ensuring compatibility and accessibility, while managing learner enrollment, course notifications, and progress tracking; continuously monitor and analyze LMS data to enhance and optimize the overall training experience.
- Design and implement assessment tools and training audits to evaluate knowledge retention, selling skills, and training effectiveness; analyze results to identify gaps and provide actionable feedback for continuous improvement.
- Supervises training staff to ensure consistent execution of training programs, adherence to instructional standards, and delivery of high-quality learning experiences across all sessions and formats.
Job Qualifications
- Must have a Bachelor's Degree in Business or Marketing or any related course graduate.
- With at least 0-1 years of experience in sales coaching, sales enablement, or a high performing sales role
- Proven track record of helping reps hit quota and level up through coaching
- Background in smartphone, telco, or retail electronics sales is an advantage
- Strong understanding of frontline sales challenges and field dynamics
- Excellent communication skills — clear, motivational, and constructive
- Comfortable using LMS platforms, e-learning tools, and sales tech stacks (CRM, enablement tools, etc.)
- Willing to travel domestically to support field training and coaching activities.
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