BPO Quality Analyst for a PIONEER ACCOUNT

3 weeks ago

Pasay, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time

Quality Analyst for a Pioneer Account Responsibilities: Evaluate a required number of interactions (phone, chat, and/or e-mail) per week for all agents Accurately evaluate teammate behaviors using the company’s CORE practice to successfully identify impacting strengths and opportunities Consistently and accurately communicate client opportunities to stakeholders Actively participate in weekly/bi-weekly calibration sessions Conduct weekly feedback sessions to impart communication and behavioral gaps to ensure customer service representatives’ continuous performance improvement Render phone time to keep product knowledge, skills and behaviors up to date Requirements: 2-year undergraduate degree (communications arts and education majors preferred) At least 1 year of experience as a call center/BPO Quality Analyst Excellent Verbal and Written Communication Skills Experience in developing talents to its full potential Proficient in creating reports and in using MS Office Must be willing to work flexible schedules (including weekends and holidays) #J-18808-Ljbffr

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