Macintosh Support Engineer

Overview Join to apply for the Macintosh Support Engineer role at Capgemini Location: Pasig, National Capital Region, Philippines Responsibilities Package and distribute Packages and Security Patches/Hotfixes via JAMF Pro Prepare and deliver JAMF Pro SLA and saturation reports for internal management Maintain and improve documentation relating to the JSS administration processes and procedures Maintain a healthy JAMF Pro environment by purging managed systems that are no longer connecting to the server Configure Extension Attributes to dynamically administer managed devices Create Scripts used within JAMF Pro for deployment Configure JAMF Pro Policies to be advertised to users and for security patch deployments Communicate via phone, instant messenger, or email and troubleshoot utilizing remote control utilities and other diagnostic tools Apply understanding and knowledge of information systems products and services to assist users Install software and follow ETLA guidelines in place Work on projects and assist other teams with providing advanced desktop troubleshooting to identify, analyze and resolve complex environment issues Identify, investigate, and research problems to resolution or escalate to the proper team using appropriate escalation processes Demonstrate commitment to high quality customer service Follow ITIL procedures for incident and request fulfillment management Perform duties and tasks as assigned Role Description Package and distribute Packages and Security Patches/Hotfixes via JAMF Pro Prepare and deliver JAMF Pro SLA and saturation reports for internal management Maintain and improve documentation relating to the JSS administration processes and procedures Maintain a healthy JAMF Pro environment by purging managed systems that are no longer connecting to the server Configure Extension Attributes to dynamically administer managed devices Create Scripts used within JAMF Pro for deployment Configure JAMF Pro Policies to be advertised to users and for security patch deployments Communicate via phone, instant messenger, or email and troubleshoot utilizing remote control utilities and other diagnostic tools Apply understanding and knowledge of information systems products and services to assist users Install software and follow ETLA guidelines in place Work on projects and assist other teams with providing advanced desktop troubleshooting to identify, analyze and resolve complex environment issues Identify, investigate, and research problems to resolution or escalate to proper team using appropriate escalation processes and procedures Demonstrate commitment to high quality customer service Follow ITIL procedures for incident and request fulfillment management Perform duties and tasks as assigned Role Requirements Must be amenable to a rotating schedule, including graveyard shifts, and a hybrid work setup based in the Mall of Asia Business Complex 5+ years of hands-on experience in managing and supporting Mac OS X versions 11 – 15.7 Knowledge of current Apple hardware and/or Mac software Demonstrated ability to secure Mac configuration Extensive experience in integrating Mac into a Windows Active Directory environment Extensive experience in imaging and thin provisioning Mac systems Extensive knowledge and experience using JAMF Pro, JAMF Pro Cloud and Mac deployment tools Extensive Mac application packaging experience Advanced experience with programming languages such as Bash and Python is a plus Advanced knowledge in securing Mac OS X using FileVault 2 Experience with ticket tracking systems such as ServiceNow or equivalent Able to work evenings or weekends as needed Knowledge of virtualization tools (e.g., VMware Fusion) or equivalent Basic Apple Certification is strongly preferred; JAMF certification is a plus Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Capgemini by 2x #J-18808-Ljbffr