Customer Support Engineer

6 days ago


Metro Manila Philippines Starburst Full time

Starburst, founded by the inventors of OS Trino, provides a full-featured open data lakehouse platform powered by the #1 SQL analytics engine. Our end-to-end analytics platform allows teams to discover, organize, consume, and share data efficiently for both cloud and on-premises workloads. With clients such as Apache Corporation, Comcast, Doordash, DBS Bank, and VMware, Starburst supports scalable analytics while helping companies lower infrastructure costs and avoid vendor lock-in. We believe in providing modern solutions to alleviate data silo problems, aiming to help businesses make better decisions through scalable, fast analytics on all their data. Role Description This is a full-time on-site role for a Customer Support Engineer based in Metro Manila. The Customer Support Engineer will be responsible for providing exceptional customer support, troubleshooting issues, delivering technical support, and performing field service tasks as needed. This role requires excellent communication skills to interact effectively with clients, addressing their needs and resolving technical problems swiftly. Qualifications Skills in Customer Support and Technical Support Proficiency in Troubleshooting and Field Service Strong Communication skills for client interaction Ability to work independently and as part of a team Relevant experience in the IT or software industry is a plus Bachelor's degree in Computer Science, Information Technology, or related field preferred Seniority level and Employment type Entry level Full-time Job function and Industry Information Technology Software Development #J-18808-Ljbffr



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