Senior IP Customer Engineer

4 weeks ago

Pasig, Philippines PCCW GLOBAL Limited Full time

Join to apply for the Senior IP Customer Engineer role at PCCW GLOBAL Limited

To provide Level2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc “smart hands” support to other Business Units.

Key Responsibilities
  • Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services
  • Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers;
  • As part of the service delivery chain, in coordinate and work with the core engineering team to provision non-standard services and implement network wide upgrades, changes, etc.;
  • To resolve customer issues by providing technical support mainly remotely, on ad hoc basis on-site;
  • Provide 2nd level support to the NOCs for such services and be an escalation point for such issues;
  • Work with the core engineering team to resolve higher level problems and implement solutions per request;
  • Participate in provisioning and support of additional products as needed, including NNI/Cloud NNI.
  • Perform tasks within Virtual Team structures on an ad hoc basis;
  • Provide support within a global team to ensure proper handover of tasks/activities to ensure 24 x 7 support to PCCWGlobal client base (external/internal);
  • Ad hoc activities as assigned by Management from time to time;
  • To be 24/7 on-call, and be participated in the team`s on-call routine to ensure around clock support
Profile
  • Customer-oriented, self-motivated and tactful in dealing with other people across different functions;
  • Well versed in spoken English
  • Good communication (especially telephonic), presentation and interpersonal skills;
  • Team player
Minimum Experience/Qualifications
  • Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies
  • 5-8 years of relevant working experience
  • At least CCNP/CCIE level of experience or knowledge, Certification in Juniper is an added advantage
  • Know the following Technology/tools/OS an added advantage, Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools
  • Good written and verbal communication
  • Amenable to working shifting schedules
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Industries: Telecommunications
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