Cloud L2 Support Engineer

3 weeks ago

Pasig, Philippines HCLSoftware Full time

We are seeking a highly motivated and skilled Cloud Support Engineer to join our team and provide technical support for our cloud-based product. The ideal candidate will have a strong background in cloud technologies, excellent problem-solving abilities, and a passion for delivering outstanding customer service.

Responsibilities

  • Provide technical support to customers experiencing issues with our cloud-based product.
  • Troubleshoot and resolve complex technical problems related to cloud infrastructure and applications.
  • Document customer interactions, issues, and resolutions in our ticketing system.
  • Collaborate with development and operations teams to identify and resolve product defects.
  • Develop and maintain technical documentation, knowledge base articles, and FAQs.
  • Participate in on-call rotation to provide after-hours support as needed.
  • Monitor system performance and identify potential issues before they impact customers.
  • Assist in the deployment and configuration of cloud environments.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 3 years of experience in a technical support role, with a focus on cloud technologies.
  • Strong understanding of cloud computing concepts and platforms (AWS, Azure, GCP).
  • Experience with troubleshooting and resolving issues related to operating systems (Linux, Windows).
  • Familiarity with networking protocols and concepts (TCP/IP, DNS, DHCP).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Knowledge of Workload Automation products (e.g., IBM Workload Scheduler/Automation) is a plus.
  • Work location: Ortigas, Pasig City (hybrid).

Required Skills

  • Knowledge of containerization technologies (Docker, Kubernetes, Helm).
  • Strong understanding of streaming data platforms (Apache Kafka, Redpanda).
  • Experience with databases like MongoDB, Azure Cosmos DB for MongoDB, DocumentDB for AWS deployment.
  • Experience with scripting languages (Python, Bash).
  • Experience with monitoring and logging tools (Prometheus, Grafana, ELK stack).
  • Certifications in cloud platforms (AWS Certified Solutions Architect, Azure Administrator, GCP Associate Cloud Engineer) is a plus.

Perks

  • Competitive salary package
  • Company bonuses
  • Performance bonus
  • Higher night differential rate
  • HMO: Up to 3 dependents covered from day one
  • Annual leave and sick leave
  • Other allowances: transportation, laundry, meal and rice
  • Career growth withwork-life balance

Candidate Data Privacy Notice

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development

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