Call Center Agent

4 weeks ago

Cebu City, Philippines CallTek Full time

Staff4Me is seeking an enthusiastic and dedicated individual to join our team as a Call Center Agent. In this role, you will be the first point of contact for our customers, ensuring that they receive exceptional service and support. You'll handle a variety of customer inquiries and provide information about our products and services, all while maintaining a friendly and professional demeanor.

Responsibilities
  • Answer incoming calls from customers and address their inquiries in a timely manner
  • Provide accurate information regarding products and services
  • Document customer interactions and maintain detailed records of conversations
  • Resolve customer complaints and concerns, ensuring satisfactory outcomes
  • Follow up with customers as necessary to ensure issues are resolved
  • Collaborate with team members to improve service quality and efficiency
  • Adhere to company policies and procedures to maintain compliance
Requirements
  • High school diploma or equivalent; additional education is a plus
  • Previous experience in a call center or customer service role preferred
  • Strong communication skills, both verbal and written
  • Ability to multitask and handle high call volumes efficiently
  • Proficient in using computer systems and software applications
  • Strong problem-solving skills and a customer-oriented approach
  • Ability to work flexible hours, including evenings and weekends as needed
Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

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