Operations Manager

Overview

This is a remote position.

Join ROC.PH, a dynamic startup industry leader committed to innovation and excellent services. As a Client Services Intern, you'll contribute to our Sales Account Services, Customer Experience, Finance, Accounting, Investment, and a combined role of Project Management and Client Support teams, gaining hands-on experience in various business functions. Our internship program offers exposure to Sales Account Services, Customer Experience, Finance, Accounting, Investment, and a unique combination of Project Management and Client Support teams. If you are a Computer Engineering major, you will have the opportunity to engage in System Administration duties.

• Sales Account Services: Assist in reviewing and understanding client contracts and service agreements. Collaborate on sales account plans and schedules. Conduct meetings and demos to showcase services to potential clients. Engage in lead prospecting activities to identify potential clients. Participate in negotiation processes to finalize account agreements. Communicate with clients for a positive account management process. Maintain accurate records of contracts, client interactions, and sales activities. Assist in financial analysis and investment-related tasks. Conduct research on financial markets and industry trends. Collaborate on various financial and investment projects.
• Project Management and Client Support: Assist in planning, organizing, and executing various industry-specific projects. Collaborate with cross-functional teams to ensure project goals are met. Help create project documentation, schedules, and reports. Support project tracking, progress reporting, and issue resolution. Participate in project meetings and communicate updates to stakeholders. Provide support to the Client Service Teams in managing accounts and building client relationships. Develop a portfolio of work completed during the internship. Assist in planning and executing advertising activities for clients. Track and analyze competitive activity and consumer trends. Respond to client inquiries via email, phone, and chat. Help resolve client issues and escalate complex problems. Document client interactions and maintain accurate records. Contribute to the development of support materials and FAQs. Collaborate with cross-functional teams to address client needs.
• System Administration (if you are a Computer Engineering major): Assist the System Administrators in maintaining and optimizing our IT infrastructure. Troubleshoot hardware and software issues, escalating when necessary. Help with system updates, backups, and security monitoring. Collaborate on IT projects and initiatives. Assist in documenting IT processes and procedures. Provide end-user support for technical inquiries and issues.

• Currently enrolled in a relevant Bachelor's program and participating in an OJT/Internship program as part of your curriculum.
• Possesses robust organizational and communication skills.
• Exhibits a keen eye for detail and the capacity to handle multiple tasks effectively.
• Demonstrates proficiency in the Microsoft Office Suite.
• Displays a strong enthusiasm for learning and adapting in a dynamic, fast-paced environment.
• Possesses foundational knowledge of operating systems, including Windows, Linux, or macOS.
• Demonstrates adept problem-solving abilities and meticulous attention to detail.
• Capable of working both independently and collaboratively as part of a team.
• Maintains a strong desire to remain updated on the latest trends in technology.
• Exemplifies outstanding communication and interpersonal skills.
• Shows remarkable problem-solving capabilities, with a patient disposition.
• Adept at handling high-pressure situations with professionalism.
• Exhibits an empathetic and client-centric approach.

• Valuable hands-on experience across multiple business functions.
• Mentorship and guidance from experienced professionals.
• Networking opportunities within the company.
• Competitive internship incentives and bonus.
• Potential for career advancement within the organization upon graduation.