Customer Experience Officer

Overview

Customer Experience Officer (PHP 45,000 + FREE AI Certification) – Work-from-home | Day Shift (6 AM–3 PM PH Time)

At GoTeam, you won’t just handle student enquiries—you’ll be instrumental in shaping a proud Filipino legacy. We leverage Filipino brilliance and AI to create innovations that simplify lives globally, thereby elevating the Philippines' reputation as a hub for world-class talent and compassionate technology.

This role is central to that transformation. You will be at the forefront of providing exceptional support that directly contributes to making lives easier on a global scale and uplifts our nation’s mark on the world stage.

Role Responsibilities

• Find Purpose by providing exceptional support that ensures a world-class educational journey for our students and clients, framing it as a direct contribution to the nation's progress and pride.
• Unlock Possibility by leveraging systems like Salesforce to streamline processes and build client loyalty, highlighting the global impact of your work originating from the Philippines.
• Accelerate your Personal Growth with advanced AI training, professional development to build soft skills, and clear career pathways designed to forge Filipino talent into global leaders, ready to lead the charge in our nation's digital reboot.

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction
• Access to Exceed Institute, Masterclass, and LinkedIn Learning
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 Days Vacation Leave + 5 Days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary Loan access (post-regularization)
• Discounts with Sunnies Studios
• Welcome gift on Day 1
• Win a trip to Bali via company raffles

Live Your Purpose

• Monthly gratitude events, team dinners, and leadership talks
• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

This role’s mission is to enhance the educational journey of our students by providing exceptional support and building strong relationships with clients. You will make a direct impact by:

• Responding to student enquiries through the Access and Partner Pack inboxes within the agreed SLA.
• Conducting a thorough analysis of students’ enrolment history via Salesforce before formulating responses or advising students/clients.
• Generating opportunities, Salesforce contracts and orders for subscription products and assisting with reporting.
• Developing and maintaining relationships with clients to assist in renewal of agreements.

This Role Is for You If…

Experience:

• You have 2+ years\' experience in a customer service role.
• Education industry experience, desired but not essential.

Technical Skills:

• Experience in student management systems, learning management systems and Microsoft Office.
• Strong logical thinking skills which lead to a proactive approach to problem-solving.

Non-Negotiables:

• Strong interpersonal and relationship building skills, including the ability to liaise effectively with internal and external stakeholders.
• Excellent organizational and time management skills.
• Strong customer service skills and student focus.
• Day Shift availability (6 AM–3 PM PH Time) for a Work-from-home setup.

The Role at a Glance

• Compensation: PHP 45,000
• Schedule: Day Shift (6 AM–3 PM PH Time)
• Work Setup: Work-from-home

Ready to find purpose in your work, unlock possibilities, and accelerate your growth? Your next career chapter starts here. Let’s go.

Our Hiring Process: Built for Speed and Clarity

• Apply and take our AI-powered on-demand interview via Multiplai — anytime, anywhere.
• Meet our Recruitment Team for a live conversation.
• Proceed to a client interview or assessment.
• Receive your job offer — fast and transparent.

About GoTeam

• Great Place to Work Certified (4 years in a row)
• 85% Employee Engagement Score
• AI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential.
• 1,000+ team members and growing
• Mission: Provide 100,000 people with free AI certification via the Vjal Institute

Go Beyond Employment: Build a Future-Proof Career

We\'re calling on 100,000 Filipino professionals to lead the AI revolution.

Get Your FREE AI Certification

Join Project 100K – AI Certification for the Philippines , powered by GoTeam.

Equip yourself with global-ready skills — 100% free .

Claim your spot now: Project 100K - AI Certification for the Philippines

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Education, and Administrative
• Industries: Outsourcing and Offshoring Consulting

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Note: The following job postings and extraneous lines have been removed for clarity and accuracy.