Customer Care Officer

4 days ago

San Fernando, Central Luzon, Philippines Viventis Full time ₱420,000 - ₱540,000 per year

We are looking for a highly professional and empathetic Customer Care Officer to be the primary point of contact for our valued real estate clients. You'll be responsible for addressing client concerns, handling reservation requests in close coordination with the Project Management Office (PMO), and managing disputes to ensure a high level of customer satisfaction.

Key Responsibilities

  • Client Relations: Serve as the main point of contact for all client inquiries, concerns, and feedback. Address issues professionally and efficiently to ensure a positive customer experience.
  • Dispute Resolution & Complaint Management: Skillfully handle and resolve client disputes and complaints in a timely manner. Mediate issues and find mutually acceptable solutions while adhering to company policies and legal guidelines.
  • Reservation Management: Manage and process property reservation requests, working closely with the Project Management Office (PMO) to ensure all documentation and requirements are accurately handled and coordinated.
  • Regulatory Compliance: Maintain a strong understanding of relevant property and building regulations, most notably P.D. 957 (Subdivision and Condominium Buyers' Protective Decree). Ensure all customer interactions and processes comply with these legal standards.
  • Communication: Provide clear and effective communication to clients through various channels, including phone, email, and face-to-face meetings. Deliver status updates and information with transparency and professionalism.
  • Administrative Support: Maintain accurate and detailed records of all client interactions, issues, and resolutions. Prepare reports on common concerns and customer feedback for management review.
  • Team Collaboration: Coordinate with internal departments such as the Project Management Office, Legal, and Sales to ensure a seamless and efficient resolution of client-related matters.

Qualifications

  • A Bachelor's degree in a business or related field.
  • Proven background in either horizontal (subdivision) or vertical (condominium) property management.
  • Solid familiarity with property and building regulations, with a specific emphasis on P.D. 957.
  • Strong customer service orientation with a demonstrated ability to address concerns and manage disputes.
  • Excellent verbal and written communication skills in both English and Filipino.

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Ability to commute/relocate:

  • Pampanga: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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