Customer Experience Representative

6 days ago

San Fernando City P, Philippines SM Investments Corporation Full time ₱180,000 - ₱250,000 per year

Job Description:

The Customer Experience Crew plays a vital role in enhancing the daily operations of SM Cinema and mall services by ensuring a safe, engaging, and first-class customer service experience.

Key Responsibilities:

  • Greet and assist mall or cinema guests in a friendly and professional manner.
  • Provide accurate information about mall services, cinema schedules, and promotions.
  • Assist customers with purchases, ticketing, and product selection.
  • Maintain cleanliness and orderliness in assigned areas (e.g., cinema lobby, restrooms, customer service counters).
  • Handle customer complaints and inquiries with empathy and efficiency.
  • Support sales initiatives by promoting products and services.
  • Ensure safety protocols are followed while guiding customers to their destinations.

Job Specification:Qualifications:

  • At least a Senior High School (K12) graduate.
  • Preferably with 1 year of experience in customer service, retail, or sales.
  • Proficient in basic computer operations.
  • Strong interpersonal and communication skills.
  • Customer-focused and solution-oriented mindset.

Work Conditions:

  • Willing to work on weekends, holidays, and shifting schedules.
  • Must be physically fit and able to stand for extended periods.
  • Willing to be assigned to SM CITY LA UNION.

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Language:

  • English (Preferred)

Work Location: In person

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