E-Commerce Operations Specialist

Account Operations Specialist - Cavite

Posted today

Rentokil Initial
Rentokil Initial is an international business services company employing 46,031 colleagues across 88 countries.
We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards
Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.
Philippine Best Employer Brand Awards 2019.

Requirements :

Your day-to-day responsibilities will include :

• 1. Service Efficiency
• Ensure the achievement of monthly State Of Service (SOS), Invoicing rate, turnover and service KPIs targets.
• Responsible to develop and implement the annual fixed service schedule for both Pest Control and Hygiene. Ensure to monitor and update the fixed schedule monthly to achieve the best efficiency and productivity.
• Ensure quality & on time delivery of services & treatments to New Business and Products/Jobs based on agreed schedule and work procedure.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance for both PC & IH.

• 2. Administration and Policy Directive
• Ensure all required documents (like Service Agreements/Job Acceptance, SRS, IDAR, Service Cards, Treatment Instruction, Account Checklist, IDRTR etc.) for Pest Control and Hygiene are in order for New Business and Jobs Sales prior to installation, service or treatment
• Develop, recommend and implement policies that would increase service productivity and quality, reduce customer complaints, and controls that would minimize if not eliminate risk & losses to the business
• Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene
• To provide hands-on service and products training support to service technicians
• To conduct regular meetings with service team to draw plans, set targets, address issues and concerns, performance review, provide guidance, coaching and support to service staffs
• To accurately maintain records and submit on time all reports and documents as required by management.

• 3. Customer Development
• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• Conduct regular quality inspection and customer visit to maintain good business relationship and thus improve customer retention.
• To be aware and act on potential sales and collection opportunities on the service area to help generate additional new business, up-selling and improve collection.
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Male and/or Female are welcome to apply

Benefits

Are you interested? Here\'s what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Rice Subsidy

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual\'s differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.