Product Support Specialist

3 weeks ago

Metro Manila Philippines LeapFroggr Full time

Posted 7 days ago and deadline of application is on 5 Jan

Recruiter was hiring 3 days ago

We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Key Responsibilities:

Customer Service Immersion

  • Immerse yourself in the customer service role to better understand the product and customer needs.
  • Provide exceptional customer support to gain firsthand insights into user experiences and challenges.
  • Use your customer service experience to inform product improvements and innovations.

Product Development and Lifecycle Management

  • Support aspects of the product lifecycle from ideation to launch and post-launch optimization.
  • Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.
  • Ensure the timely delivery of high-quality products that meet user expectations and business objectives.

User Experience and Design

  • Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.
  • Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.

Data-Driven Decision Making

  • Utilize analytics and user feedback to inform product decisions and prioritize features.
  • Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.

Market and Competitive Analysis

  • Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings.
  • Identify and act on opportunities to differentiate our products and capture market share.
Minimum Qualifications
  • Bachelor's degree in Business, Healthcare Administration, Engineering, or a related field.
  • 0-2 years of experience in product management, customer support, or a related role, preferably in the healthcare or technology sectors.
  • Strong analytical skills with an ability to translate complex data into actionable insights.
  • Excellent communication and teamwork skills.
  • Basic understanding of the healthcare industry, including regulatory and compliance requirements.
  • Strong UX and design sensibilities, with a keen eye for detail and user-centered design principles.
  • Passion for innovation and a desire to make a positive impact in the healthcare sector.

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About LeapFroggr Inc.

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology." Our company culture revolves around excellence, family and community, cooperation and sharing.

We are looking for individuals who can evangelize the idea that productive work can be done from anywhere Right now businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward.

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