Production Support Specialist

4 weeks ago

Metro Manila Philippines Buscojobs Full time

Production Support Specialist - Tech

Taguig, National Capital Region • Ingram Micro

Job Description

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we are the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

  • Takes initial customer calls and answers general questions regarding company products and services.
  • Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
  • May determine caller eligibility for technical support and transfers calls to technical support queues.
  • Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
  • Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

  • Seasoned individual contributor. Works under limited supervision for routine situations.
  • Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
  • Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
  • Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
  • May act as a lead or mentor to more junior technical or administrative support personnel.
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally works independently within established procedures.
  • Determines methods and procedures on new assignments. May be informal team leader.

Education: College degree and minimum 3 years experience in the functional area. Substantial understanding of the job and the ability to apply knowledge to complete tasks. This is not a complete listing of duties; it represents typical responsibilities and you may not perform all of these duties.

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