Operations Manager III

2 weeks ago

Pasay, Philippines Amazon Full time

Overview Amazon Pasay, National Capital Region, Philippines Responsibilities Include Lead a team of managers and an overall operations team of around 200 to 250 employees. Ensure high quality and high volume productivity within the function. Build management depth by providing guidance and mentorship to all levels of leadership, and serve as a role model. Develop employees and their skill sets to expand team capabilities and provide growth opportunities for future Amazon leaders, including succession planning across all teams. Manage and execute defined metrics and quality; maintain clear metrics on investigation handling volumes, performance, and decision quality. Achieve operational excellence and drive process improvement in service level agreements (SLAs). Analyze the key levers of the business to identify bad debt trends and proactively take action to eliminate root cause defects. Measure success by the ability to drive operational efficiencies across processing areas while improving internal and external customer experience and reducing cost to serve. Demonstrate exceptional leadership, analytical, managerial, interpersonal, and project management skills; this role blends operations, product management, customer service, global strategy, finance, and usability. Basic Qualifications Bachelor's Degree 7+ years of operational and/or retail management experience 7+ years of team management experience Experience using data to influence business decisions Preferred Qualifications 8+ years of managing medium to large size cross-functional teams Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr

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