IT Service Desk | Up to 30K Salary plus 20% ND | Virtual Interviews | TSR is Accepted
4 weeks ago
Responsibilities
- Ensure timely response of all the tickets raised by the client end user.
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
- Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
- Log all calls in the Service Desk ticketing tools such as ServiceNow.
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
- Provide an acceptance and immediate resolution to the high-priority tickets/ service.
- Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.
- Up to 30,000 Salary Package
- 20% Night Differential
- HMO Day 1
- Annual appraisal
- Performance-based incentives
- Other benefits will be discussed upon Job Offer
- At least HS/SHS Graduate
- With at least 1 year IT Service Desk / Help Desk / BPO TSR Experience
- Amenable to Start ASAP
- Amenable to Work Onsite in Quezon City
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