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IT Service Desk L2 | Start Jan 2025 | up to 40k Package + 20%ND

4 weeks ago


Quezon City, Philippines Nezda Technologies Inc. Full time

Overview

IT Service Desk L2 | Start Jan 2025 | up to 40k Package + 20%ND

Nezda Technologies Inc.

On-site - Quezon City

Responsibilities
  • Act as a single point of contact for phone calls, emails, chats and self-service tickets from staff regarding IT issues and queries
  • Receiving, logging, and managing calls from internal staff via telephone, email, chat, voice mail, self-service, etc.
  • 1st and 2nd line support - troubleshooting of IT-related problems from in-house software to hardware
  • Escalate unresolved calls to the infrastructure support teams
  • Log all calls in the Service Desk ticketing tools such as ServiceNow
  • Identifying the issue and categorizing/prioritizing the incident and service requests
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress promptly
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
  • Being compliant to all process and procedures
  • Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers
Qualifications
  • HSG, Completed 2 years in College or CG
  • Bachelor's Degree Graduate
  • At least 2 years Global ITSD Experience
  • Amenable to WORK ONSITE
Benefits
  • Performance Bonus, Incentives
  • 13th Month Pay
  • HMO
  • 2,400 NTA
  • 20% Night Diff
  • OT Pay
  • 26k - 38k Basic
  • Life Insurance
  • Beneficial allowances
Working Location

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  • requires you to provide a guarantee or collects property,
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