IT Service Desk L2 | Start Jan 2025 | up to 40k Package + 20%ND
4 days ago
Overview
IT Service Desk L2 | Start Jan 2025 | up to 40k Package + 20%ND
Nezda Technologies Inc.
On-site - Quezon City
Responsibilities- Act as a single point of contact for phone calls, emails, chats and self-service tickets from staff regarding IT issues and queries
- Receiving, logging, and managing calls from internal staff via telephone, email, chat, voice mail, self-service, etc.
- 1st and 2nd line support - troubleshooting of IT-related problems from in-house software to hardware
- Escalate unresolved calls to the infrastructure support teams
- Log all calls in the Service Desk ticketing tools such as ServiceNow
- Identifying the issue and categorizing/prioritizing the incident and service requests
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress promptly
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
- Being compliant to all process and procedures
- Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers
- HSG, Completed 2 years in College or CG
- Bachelor's Degree Graduate
- At least 2 years Global ITSD Experience
- Amenable to WORK ONSITE
- Performance Bonus, Incentives
- 13th Month Pay
- HMO
- 2,400 NTA
- 20% Night Diff
- OT Pay
- 26k - 38k Basic
- Life Insurance
- Beneficial allowances
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
-
IT Service Desk | Up to 40k + 20 Night Pay
1 week ago
Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time ₱38,000 - ₱40,000 per yearReady to start your next career? We're hiring for a Service Desk Agent in Quezon CityHere's what you need to know:Location: Eton Centris, Quezon CitySalary: Earn as much as PHP 38,000 basic + PHP 2,400 NTA for a total package of PHP 40,400 (conditions apply)Bonus perks: 20% night differential and HMO on day 1Work setup: Onsite with a shifting scheduleWe're...
-
Quezon City, Philippines Nezda Technologies Inc. Full timeResponsibilities Ensure timely response of all the tickets raised by the client end user. 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations. Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint). Log all calls in the...
-
IT Service Desk 30K Package
6 days ago
Quezon City, Philippines JK Network Services Full timeHIRING! 30 Headcount Service Desk (Quezon City) | Php 30,000 (Package) COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services. Position: Service Desk Analyst Company Industry: BPO Company Work Location: Quezon Ave Quezon City Work Schedule: Shifting Schedule Salary: Php 30,000 (Package) ...
-
IT Service Desk
1 week ago
Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱40,000 per yearURGENT HIRINGIT SERVICE DESK | START ASAPVirtual Process Only via MS Teams. Earn Up to PHP 40,000 MonthlyPosition: IT Service DeskLocation: Eton Centris, Quezon CityWork Setup: Onsite | Night ShiftStart Date: September 29, 2025Qualifications.At least a High School Graduate1-2 Years IT Service Desk experience in an international/BPO settingProficient in...
-
Looking for L1
6 days ago
Quezon City, Philippines J-K Network Services Full timeJOB DETAILS: Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients. Position: Service Desk Company Industry: BPO Company Location: Quezon City Schedule: Shifting Salary: Php 26K - Php 30k for L1 - Php 30k-35k for L2 Work set up: Onsite BENEFITS: 13th Month Pay HMO coverage...
-
IT Service Desk Analyst/Helpdesk/ Global desk
2 weeks ago
Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱40,000 per yearWe are hiring for IT Service desk analyst role in Quezon CitySTART DATE: ASAP (Must be unemployed and willing to start this September)An IT Service Desk job involves providing technical support to users, troubleshooting hardware and software issues, and acting as a first point of contact for IT inquiries, ensuring smooth IT operations and user...
-
Looking for a job
6 days ago
Quezon City, Philippines J-K Network Services Full timeJOB DETAILS: Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients. Position: Service Desk Company Industry: BPO Company Location: Quezon City Schedule: Shifting Salary: Php 35,000 Work set up: Onsite BENEFITS: 13th Month Pay HMO coverage starting on Day 1 Paid Time-Off...
-
Quezon City, Philippines Nezda Technologies Inc. Full timeStart Asap! VIRTUAL INITIAL AND FINAL INTERVIEW ONLY! NO ASSESSMENT! APPLY NOW! Work onsite: Eton Centris Quezon City Position: IT Service Desk SHIFT: SHIFTING SCHEDULE (MUST BE OKAY TO DAY SHIFT) Ensure timely response of all the tickets raised by the client end user. 100% adherence to timeliness as per the priority of each issue, to manage client...
-
Up to 40k BPO ITSD Hiring
1 week ago
Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time $40,000 per yearAbout the roleSeeking an experienced IT Service Desk to join our dynamic team in Quezon City, Metro Manila. As a full-time employee, you will play a crucial role in providing high-quality technical support and solutions to our valued clients.What you'll be doingRespond promptly to IT-related inquiries and troubleshoot a wide range of hardware, software, and...
-
Angeles City SM Clark, Philippines Firefly Outsourcing Solution Full timeWe Have A Refreshing Summer Treat for you Urgent Hiring August 13 and 26 Start Date SALARY PACKAGE 20,000 UP TO 35,000 !! Location : SM Clark Angeles City Start date : August 13 ,20 ,26, 2025 Accounts Available : Healthcare, Travel, Telco, Sales Account Complexity Allowance = 3,500 Non Taxable Allowance = 2,000 SALARY PACKAGE 20,000 UP TO 35,000 20%...
