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IT Service Desk L2 | Start Jan 2025 | up to 40k Package + 20%ND
4 weeks ago
Overview
IT Service Desk L2 | Start Jan 2025 | up to 40k Package + 20%ND
Nezda Technologies Inc.
On-site - Quezon City
Responsibilities- Act as a single point of contact for phone calls, emails, chats and self-service tickets from staff regarding IT issues and queries
- Receiving, logging, and managing calls from internal staff via telephone, email, chat, voice mail, self-service, etc.
- 1st and 2nd line support - troubleshooting of IT-related problems from in-house software to hardware
- Escalate unresolved calls to the infrastructure support teams
- Log all calls in the Service Desk ticketing tools such as ServiceNow
- Identifying the issue and categorizing/prioritizing the incident and service requests
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress promptly
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
- Being compliant to all process and procedures
- Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers
- HSG, Completed 2 years in College or CG
- Bachelor's Degree Graduate
- At least 2 years Global ITSD Experience
- Amenable to WORK ONSITE
- Performance Bonus, Incentives
- 13th Month Pay
- HMO
- 2,400 NTA
- 20% Night Diff
- OT Pay
- 26k - 38k Basic
- Life Insurance
- Beneficial allowances
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