IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | Start ASAP

3 days ago

Quezon City, Philippines Nezda Technologies Inc. Full time

Start Asap VIRTUAL INITIAL AND FINAL INTERVIEW ONLY NO ASSESSMENT APPLY NOW

Work onsite: Eton Centris Quezon City

Position: IT Service Desk

SHIFT: SHIFTING SCHEDULE (MUST BE OKAY TO DAY SHIFT)

  • Ensure timely response of all the tickets raised by the client end user.
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
  • Log all calls in the Service Desk ticketing tools such as ServiceNow.
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
  • Provide an acceptance and immediate resolution to the high-priority tickets/ service.
  • Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.

OFFER AND BENEFITS:

  • Up to 40,000 Salary Package
  • PLUS 25,000 Signing Bonus
  • 20% Night Differential
  • HMO Day 1
  • Annual appraisal
  • Performance-based incentives
  • Other benefits will be discussed upon Job Offer
  • At least HS/SHS Graduate
  • With at least 3 years IT Service Desk / Help Desk Experience
  • Amenable to Start ASAP
  • Amenable to Work Onsite in Quezon City
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