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IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | Start ASAP
4 weeks ago
Start Asap VIRTUAL INITIAL AND FINAL INTERVIEW ONLY NO ASSESSMENT APPLY NOW
Work onsite: Eton Centris Quezon City
Position: IT Service Desk
SHIFT: SHIFTING SCHEDULE (MUST BE OKAY TO DAY SHIFT)
- Ensure timely response of all the tickets raised by the client end user.
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
- Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
- Log all calls in the Service Desk ticketing tools such as ServiceNow.
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
- Provide an acceptance and immediate resolution to the high-priority tickets/ service.
- Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.
OFFER AND BENEFITS:
- Up to 40,000 Salary Package
- PLUS 25,000 Signing Bonus
- 20% Night Differential
- HMO Day 1
- Annual appraisal
- Performance-based incentives
- Other benefits will be discussed upon Job Offer
- At least HS/SHS Graduate
- With at least 3 years IT Service Desk / Help Desk Experience
- Amenable to Start ASAP
- Amenable to Work Onsite in Quezon City
