Field Collections Manager

9 hours ago

Taguig, Philippines Kredivo Full time

Duties & Responsibilities: Supervise and monitor the daily performance of field collection teams to ensure effective execution of collection strategies and achievement of targets. Review attendance and activity reports of field collectors, ensuring compliance with schedules and operational standards. Conduct regular field visits and audits to assess collection effectiveness, customer engagement quality, and adherence to company policies. Identify underperforming team members and implement appropriate coaching, corrective actions, or performance improvement plans. Review and analyze problematic accounts to identify root causes and formulate solutions that improve PTP (Promise to Pay) and payment conversion rates. Collaborate with Area Managers or Team Leads to drive productivity, manage delinquent accounts, and maintain healthy portfolio performance. Conduct weekly and monthly performance reviews with collection teams to evaluate progress and address operational challenges. Implement performance-related documents such as Coaching or Warning Letters when necessary. Support manpower planning activities including recruitment, training, and capacity management based on operational needs. Ensure field teams maintain updated knowledge of collection processes, compliance standards, and industry best practices. Prepare and submit regular performance and operational reports to management. Ensure all field staff comply with all regulatory compliance and company compliance policies. Promote a culture of accountability, teamwork, and continuous improvement within the field collection organization. Follow collections code of conduct & make sure team do ethical collection practices, without any user/customer complaints. Qualifications: Bachelor’s degree in Business, Finance, or a related field. At least 5–8 years of experience in field collections, with 3+ years in a supervisory or managerial role. Strong understanding of collection operations, customer negotiation techniques, and regulatory guidelines in the financial industry. Background in financial services, banking, leasing, or fintech is an advantage. Proven leadership skills in managing and motivating collection teams across multiple areas or branches. Strong analytical and problem-solving abilities to identify payment behavior trends and optimize collection strategies. Excellent communication, coaching, and performance management skills. Proficient in preparing and analyzing collection and performance reports. Ability to work effectively under pressure and achieve set targets. Self-motivated, decisive, and able to work independently with minimal supervision. #LI-DB1 #J-18808-Ljbffr

  • Field Collection Manager

    5 days ago

    Taguig, National Capital Region, Philippines Kredivo Group Full time ₱30,000 - ₱60,000 per year

    Duties & Responsibilities:Supervise and monitor the daily performance of field collection teams to ensure effective execution of collection strategies and achievement of targets.Review attendance and activity reports of field collectors, ensuring compliance with schedules and operational standards.Conduct regular field visits and audits to assess collection...

  • Field Collections Manager

    5 days ago

    Taguig, National Capital Region, Philippines Kredivo Group Full time ₱900,000 - ₱1,200,000 per year

    Duties & ResponsibilitiesSupervise and monitor the daily performance of field collection teams to ensure effective execution of collection strategies and achievement of targets.Review attendance and activity reports of field collectors, ensuring compliance with schedules and operational standards.Conduct regular field visits and audits to assess collection...

  • Field Collections Manager

    5 days ago

    Taguig, National Capital Region, Philippines Kredivo Group Full time ₱1,200,000 - ₱2,400,000 per year

    Duties & Responsibilities:Supervise and monitor the daily performance of field collection teams to ensure effective execution of collection strategies and achievement of targets. Review attendance and activity reports of field collectors, ensuring compliance with schedules and operational standards. Conduct regular field visits and audits to assess...

  • Field Collections Agency Coordinator

    7 days ago

    Taguig, National Capital Region, Philippines UNO Digital Bank Full time ₱1,200,000 - ₱2,400,000 per year

    Overview:The Field Collections Agency Coordinator is responsible for managing the coordination and oversight of external field collection agencies handling delinquent accounts from mid-stage delinquency (Bucket 2) to write-off. The role ensures that agencies implement tested and effective collection strategies, comply with regulatory requirements, and...

  • Field Collection Officer

    2 weeks ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱80,000 - ₱120,000 per year

    Job Description:Perform assigned field visits of locations connected to debt cases according to work proceduresNegotiate effectively with debtors to maximize recovery of delinquent accountsMaintain professional service quality and escalate all noteworthy issues to the supervisorEducate borrowers in financial literacy to help them avoid future...

  • Manager (Billing & Collections)

    5 days ago

    Taguig, National Capital Region, Philippines Asticom Technology Inc. Full time ₱70,000 - ₱120,000 per year

    Role Summary:The Billing and Collection Team Lead is responsible for managing the end-to-end billing and collection processes and overseeing the performance of the billing and AR team. This role ensures timely and accurate billing, effective follow-up on receivables, client account reconciliation, and alignment with company revenue and cash flow goals. The...

  • Field Collector

    1 week ago

    Taguig, Philippines Cash Mart Asia Lending Inc. Full time

    Overview Field Collector will be responsible for collecting outstanding debts owed to the company. You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed. Responsibilities Field Work – Field collector officers track down...

  • Credit and Collection Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Medilines Distributors Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Credit and Collection Officer is expected to oversee the credit and collections operations of the company. Main responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement.IV. JOB SUMMARYResponsible for the Account Receivables (AR) of the...

  • Collections Supervisor

    1 week ago

    Taguig, National Capital Region, Philippines WTW Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionAs a Collections Supervisor, you will be responsible for managing the day-to-day collections operations. Ensure clients are receiving their bills and are remitting payments in accordance with specified terms. You will interact with clients as needed and work to continuously improve our collections process. As the Supervisor, you will be required...

  • Collections Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Amtec Global Solutions Inc. Full time ₱360,000 - ₱420,000 per year

    Job Title: Collections SpecialistWork Arrangement: Hybrid (4 days onsite, 1 day work-from-home, transition to 3 days onsite after 60-90 days)Office Location: McKinley West, Taguig CityWork Schedule: Night Shift, 9:00 PM – 6:00 AM Compensation: PHP 30,000 - PHP 35,000 Who We AreAt AGSI, we believe people are at the heart of every successful business....