Billing and Collection Specialist
2 weeks ago
The Billing and Collections Specialist is a key contributor to the estate's financial stability, responsible for driving on-time payments through proactive outreach, persistent follow-ups, and excellent customer service. This role manages overdue accounts, resolves tenant and client concerns, and ensures collection targets and aging benchmarks are consistently met.
Key Responsibilities:
- Perform consistent, proactive follow-ups with tenants and clients to ensure timely payment of all outstanding balances.
- Achieve and maintain monthly collection targets, aging goals, and performance metrics set by management.
- Handle billing- and payment-related inquiries with a customer-focused, solutions-oriented approach.
- Coordinate with the Accounting team to verify billing details, payment postings, and account discrepancies.
- Work closely with Property Management and Legal teams to address escalations and account risks.
- Keep accurate records of communication logs, payment commitments, follow-up status, and collection activities.
- Identify early signs of potential nonpayment and escalate or intervene promptly.
- Recommend improvements that will enhance the collection process and strengthen cash flow.
Qualifications:
- Bachelor's degree in Finance, Accounting, Business Administration, or related field (preferred).
- 0-2 years of experience in collections or property management; real estate industry exposure is a plus.
- Strong customer service and communication skills, with the ability to manage difficult conversations while maintaining professionalism.
- Proven ability to perform persistent follow-ups and handle high-volume account interactions.
- Detail-oriented, organized, and highly proactive in meeting targets and driving results.
- Experienced in dealing with tenants, clients, and external partners.
- Willing to work on-site in McKinley Hill, Taguig City.
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php20, Php23,000.00 per month
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Work Location: In person
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