Assistant Manager-BPO Operations

3 months ago


Pasay, Philippines ACCPRO INTERNATIONAL Full time
ASSISTANT MANAGER – BPO OPERATIONS
Skill Set / Job
Spec
Job Description
• Responsible for assuring efficient, timely, quality support to customers and internal stakeholders
• Responsible for team management, performance monitoring and related documentation of periodic
statistics and status reports, and meeting the target KPIs / metrics
• Lead and guide business process analysts, senior analysts to cull out relevant industry specific trends that
impact business decisions
• Monitor SLA performance and initiate process improvements
• Ensure compliance and adherence to regulatory requirements
• Coordinate training requirements of personnel
• Processing and auditing transactions, including deposits, withdrawals, transfers, and payments
• Check the customer's requirements and suggest products and services which can help them
• Address customer queries and solve their problems
• Aid customers to finding relevant and required information
Desired Skill
• Attention to detail
• Commitment and drive for results
• Questioning, reasoning and analytical
• Adaptable and Flexible
• Requires shiftwork, including weekends, non-business hours and holidays
• Business Etiquette
Technical Skill
• NA
Roles and Responsibilities
• Coordinate with support functions, Process excellence, Facilities/Logistics, Internal Auditors, Technology for
smoother running of process.
• Monitor transactions on an on-going basis and take corrective steps where necessary or make incremental
improvements.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Handle escalations
• Provide inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors.
• Ensure compliance with internal policies and procedures, external regulations, and information security
standards.
• Process performance – as per agreed KPIs
• Quality and productivity Improvement
• Customer Satisfaction.
Education Requirements and Work Experience
• Should have spent 3-5 years in US facing international BPO set up
• Should have minimum 1-2 years exp as a supervisor in US facing investment / capital market
• Bachelor's degree required (preference in finance)
• Good English Comprehension Skills

  • Pasay, Philippines ACCPRO INTERNATIONAL Full time

    ASSISTANT MANAGER – BPO OPERATIONS Skill Set / Job Spec Job Description • Responsible for assuring efficient, timely, quality support to customers and internal stakeholders • Responsible for team management, performance monitoring and related documentation of periodic statistics and status reports, and meeting the target KPIs / metrics • Lead and...


  • Pasay City, Philippines Manpower Core Group Inc. Full time

    You will conduct client program training and reinforcement training for new hires. You will also guide our newbies in their A-bay training up to their nesting period. In greater details, here are the tasks that you will be responsible for: Responsible for consistently delivering high-quality client training programs while adhering to the Company's...


  • Pasay City, Philippines Manpower Core Group Inc. Full time

    You will conduct client program training and reinforcement training for new hires. You will also guide our newbies in their A-bay training up to their nesting period. In greater details, here are the tasks that you will be responsible for: Responsible for consistently delivering high-quality client training programs while adhering to the Company's...


  • Pasay, Philippines Manpower Core Group Inc. Full time

    You will conduct client program training and reinforcement training for new hires. You will also guide our newbies in their A-bay training up to their nesting period.In greater details, here are the tasks that you will be responsible for: Responsible for consistently delivering high-quality client training programs while adhering to the Company's training...

  • Operations Manager

    3 months ago


    Pasay, Philippines Gratitude Philippines Full time

    Qualifications:  Extensive management/leadership experience and capability in the Travel industry  College Graduate Skills:  Good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations.  Good understanding of technology tools/applications is required.  Great working knowledge of MS Office...

  • Operations Manager

    2 months ago


    Pasay, Philippines Gratitude Philippines Full time

    Qualifications:  Extensive management/leadership experience and capability in the Travel industry  College Graduate Skills:  Good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations.  Good understanding of technology tools/applications is required.  Great working knowledge of MS Office...


  • Pasay, Philippines Aspire Global Solutions Full time

    Aspire is actively looking for Call Center Agents around Metro Manila or in any nearby Cities. We offer up to 25k salary! Your Key Responsibilities *Oversee daily operations to ensure excellent service delivery. *Use global distribution systems to manage travel bookings and resolve issues. *Lead and motivate the team to achieve its performance...


  • Pasay, Philippines Aspire Global Solutions Full time

    Aspire is actively looking for Call Center Agents around Metro Manila or in any nearby Cities. We offer up to 25k salary!Your Key Responsibilities*Oversee daily operations to ensure excellent service delivery.*Use global distribution systems to manage travel bookings and resolve issues.*Lead and motivate the team to achieve its performance goals.Needed...


  • Pasay, Philippines Aspire Global Solutions Full time

    Aspire is actively looking for Call Center Agents around Metro Manila or in any nearby Cities. We offer up to 25k salary! Your Key Responsibilities *Oversee daily operations to ensure excellent service delivery. *Use global distribution systems to manage travel bookings and resolve issues. *Lead and motivate the team to achieve its performance...

  • Assistant Manager

    3 weeks ago


    Pasay, National Capital Region, Philippines Hilton Manila Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Compliance Manager

    4 months ago


    Pasay, Philippines Ayuda Business Management solution Inc Full time

    **Skills and Qualifications**:- Strong written communication skills and ability to design processes.- Experience in launching new accounts and a deep understanding of different metrics forvarious BPO industries.- Strong client relationship management skills and building and maintaining client trust andsatisfaction.- In-depth knowledge of BPO operations...

  • Compliance Manager

    4 months ago


    Pasay, Philippines Ayuda Business Management solution Inc Full time

    **Skills and Qualifications**: - Strong written communication skills and ability to design processes. - Experience in launching new accounts and a deep understanding of different metrics for various BPO industries. - Strong client relationship management skills and building and maintaining client trust and satisfaction. - In-depth knowledge of BPO...


  • Pasay, National Capital Region, Philippines Hilton Manila Full time

    Assistant Outlet Manager Hilton is a leading global hospitality company, offering a wide range of opportunities to make a difference in the lives of our guests and team members. As an Assistant Outlet Manager, you will play a key role in delivering exceptional customer service and contributing to the success of our hotel. About the Role The Assistant...

  • Compliance Manager

    4 months ago


    Pasay, Philippines Ayuda Business Management solution Inc Full time

    **Skills and Qualifications**: - Strong written communication skills and ability to design processes. - Experience in launching new accounts and a deep understanding of different metrics for various BPO industries. - Strong client relationship management skills and building and maintaining client trust and satisfaction. - In-depth knowledge of BPO...


  • Pasay, National Capital Region, Philippines Conrad Manila Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing?As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are...


  • Pasay, Philippines Aspire Global Solutions Full time

    Aspire Global Solutions is looking for a dedicated Customer Service Representative to join our team. As a CSR, you will be a key point of contact for our customers, providing excellent service and assistance. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Provide information about our...

  • Internal Audit

    3 months ago


    Pasay, Philippines HR Network Inc. Full time

    Ensure effective internal audit operations and compliance with professional standards. Duties and Responsibilities:- Collaborate with the Internal Audit Head to develop the annual audit plan.- Participate in risk assessments to identify and evaluate key organizational risks.- Summarize and categorize identified risks into a comprehensive report for review.-...

  • Internal Audit

    3 months ago


    Pasay, Philippines HR Network Inc. Full time

    Ensure effective internal audit operations and compliance with professional standards. Duties and Responsibilities: - Collaborate with the Internal Audit Head to develop the annual audit plan. - Participate in risk assessments to identify and evaluate key organizational risks. - Summarize and categorize identified risks into a comprehensive report for...

  • Internal Audit

    2 months ago


    Pasay, Philippines HR Network Inc. Full time

    Ensure effective internal audit operations and compliance with professional standards. Duties and Responsibilities: - Collaborate with the Internal Audit Head to develop the annual audit plan. - Participate in risk assessments to identify and evaluate key organizational risks. - Summarize and categorize identified risks into a comprehensive report for...


  • Pasay, Philippines HR Network Inc Full time

    • Collaborate with the Internal Audit Head to develop the annual audit plan. • Participate in risk assessments to identify and evaluate key organizational risks. • Summarize and categorize identified risks into a comprehensive report for review. • Plan audit scope, develop audit programs, and determine appropriate examination techniques. • Work...