Junior Customer Enablement Operations Specialist

4 weeks ago

Quezon City, Philippines MicroSourcing Full time

Overview

Junior Customer Enablement Operations Specialist

Location: Global One, Eastwood, Global One, QC

Work setup & shift: Night Shift / Onsite

Position: Junior Customer Enablement Operations Specialist

Responsibilities
  • Weekly To Do’s: Send out Friday reminders to team to get time into Open Air; Ensure all OpenAir projects are moved from the Finance stage; Send out reminders to project managers to update projects with status, as well as rolling estimates at completion; Assist with generating project status report file (XLS)
  • Monthly Billing and Invoice Reconciliation: Review Open Projects based on NetSuite report; Check with Project Managers on what needs to be billed; Conduct OpenAir billing process
  • Monthly Service and Support Report Cards: Get billings forecast from project managers; Ensure project managers complete bookings updates in OpenAir; Compile support data from the Support Services team and generate report card slides; Compile services data and generate report card slides
  • Quarterly BoD Meeting Prep: Help prepare BoD slides for services and support
  • Ongoing Responsibilities: Maintain master XLS workbook(s) that support report card and BoD PPT creation; Maintain Services and Support Outlook distribution list; Track service/support extraordinary software license assignments
  • Future Responsibilities: Generate CSAT surveys within Medallia; Help to create the Voice of the Customer report; Assist with collecting information for quarterly business reviews
Benefits / You'll Have
  • Competitive Rewards: Above-market compensation, healthcare coverage on day one for employee and dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Positive and engaging work environment through company-sponsored events and activities
  • Work-Life Harmony: Flexible work arrangements to balance work and life
  • Career Growth: Opportunities for continuous learning and career advancement
  • Inclusive Teamwork: Diverse, inclusive culture
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing believes that our strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We celebrate YOU and your 100%

For more information, visit

Job details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Outsourcing and Offshoring Consulting
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