Billing Analyst

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Billing Analyst who will be responsible for managing and analyzing billing processes within the organization. The role will involve ensuring accurate and timely invoicing, resolving billing discrepancies, and optimizing billing procedures to enhance efficiency and accuracy. The candidate will collaborate with various departments to gather billing data, analyze trends, and provide insights to support financial decision-making.

• Generate and distribute accurate and timely invoices to customers based on contractual agreements, service usage, or product purchases.
• Monitor billing cycles, deadlines, and billing schedules to ensure compliance with customer requirements and internal policies.
• Analyze billing data, trends, and patterns to identify opportunities for process improvements, cost savings, and revenue enhancement.
• Conduct variance analysis and reconcile discrepancies between billing records, contracts, and financial reports.
• Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders, including customers, sales teams, and account managers.
• Address customer billing issues, resolve disputes, and ensure timely resolution of outstanding balances.
• Ensure accurate and timely recognition of revenue and accounts receivable in accordance with accounting principles and regulatory requirements.
• Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance and financial metrics.
• Identify opportunities to streamline billing processes, eliminate manual tasks, and automate billing workflows using billing software or ERP systems.
• Collaborate with cross-functional teams, including IT, finance, and operations, to implement system enhancements and process improvements.
• Ensure compliance with billing policies, procedures, and internal controls to mitigate risks and maintain data integrity.
• Assist with internal and external audits by providing documentation, explanations, and support related to billing processes and transactions.
• Develop and maintain standard operating procedures (SOPs), training materials, and documentation related to billing processes and systems.
• Conduct training sessions for staff members on billing policies, procedures, and best practices.

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• Proven experience in billing, accounts receivable, or related financial roles, with a strong understanding of billing processes and principles.
• Proficiency in billing software systems, ERP systems, and Microsoft Office Suite.
• Strong analytical and problem-solving skills, with the ability to interpret complex billing data and reconcile discrepancies.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
• Detail-oriented with a focus on accuracy and compliance with billing regulations and policies.
• Ability to prioritize tasks, meet deadlines, and work effectively in a fast-paced environment.
• Knowledge of revenue recognition principles and accounting standards (e.g., ASC 606) is a plus.

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO, Medical and Dental coverage
• Free meal during training
• Career growth and learning
• Allowances (Rice, Clothing, Laundry, Meal)
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.