Client Operations Analyst

Client Operations Analyst jobs in the Philippines

Posted today

Job Description

Become an integral part of our client operations team, delivering outstanding customer service and support within our service center operations across various products and platforms. This role offers an opportunity to leverage strategic planning and anti-fraud awareness to ensure smooth operations and safeguard clients' interests. Change management and continuous improvement experience will be key in optimizing service center operations. Join us to make a significant impact on team performance and the overall client experience.

As a Client Operations Analyst within our team, you will enhance our client onboarding experience and provide comprehensive support across products and platforms. Your work will involve addressing client inquiries, processing transactions, troubleshooting issues, and identifying opportunities to refer services based on client needs. You will leverage knowledge of strategic planning and anti-fraud awareness to safeguard clients and ensure smooth operations. Your ability to manage change, resolve conflicts, and drive continuous improvement will be essential in optimizing service center operations. With active listening and questioning skills, you will engage with internal stakeholders and contribute to achieving short-term operational goals.

Responsibilities include:

• Assist in the end-to-end client onboarding process across products and platforms.
• Contribute to detection and prevention of fraudulent transactions using anti-fraud awareness strategies.
• Support automation initiatives to enhance service center operations.
• Participate in change management, aiding strategic communications and stakeholder impact mitigation.
• Utilize active listening and questioning to address client inquiries and troubleshoot issues.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in client service operations
• Ability to apply strategic planning principles in a business context (resource allocation and long-term goals)
• Familiarity with anti-fraud strategies in banking or financial services
• Experience with basic systems architecture and automation technologies for operational optimization
• Proficiency in active listening and questioning techniques

Preferred qualifications, capabilities, and skills

• Experience in managing client relationships and resolving operational challenges
• Strong analytical skills to assess and improve processes
• Excellent communication skills for clients and team members

Note: All application requirements (including updated resume) should be posted, submitted and completed in the Oracle tool.

ABOUT US

JPMorganChase, a leading financial institution, offers innovative financial solutions to millions of clients. We are an equal opportunity employer valuing diversity and inclusion. We do not discriminate on protected attributes and provide reasonable accommodations upon request.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank provides strategic advice, raises capital, and manages risk across more than 100 countries.

Client Operations Analyst (Pontosense)

Posted today

Job Description

Help bring life-changing AgeTech solutions to life, from first shipment to full-scale rollout. Our Client Operations team ensures evaluations, pilots, and rollouts are set up for success, including setting up pilot programs, tracking shipments, maintaining client data, and compiling performance insights.

What you'll own

• Client Evaluation & Reporting: Track program progress, configure client portals, summarize performance insights, prepare materials for meetings, and communicate with clients about shipments and schedules.
• Operations & Administration: Prepare shipping documents, maintain inventory records, update CRMs, keep tracking tools current, conduct small-scale research, and support cross-team initiatives.

Who you are

• Detail-oriented, organized, and able to bring order to complex processes
• Experience in operations, administration, or client coordination
• Ability to juggle multiple priorities in a fast-moving environment
• Curious and proactive with strong communication skills
• Proficient in Microsoft Office, especially Excel

Location: Philippines (remote, must reside in the Philippines)

Why join Pontosense

• Autonomy and ownership in a remote work environment
• Competitive salary and direct impact on senior safety and independence

Our Commitment: We value diversity and strive to create an inclusive workplace. Accommodation is available during the hiring process.

Client Operations Analyst (NCR VOYIX)

Posted today

Job Description

NCR VOYIX Corporation provides digital commerce solutions for retail, restaurant, and banking industries. This role involves working with the Client Operations Lead (COL) and customers on recurring maintenance and support, managing monthly, quarterly, semi-annual, and annual billings with accuracy.

Key responsibilities:

• Assist the COL in client management across communications with customers, NCR services, sales, finance, and other entities
• Direct client communication when needed and coordinate with sales to bill accurately and on time
• Project management with milestones and due dates
• Maintain service relationships and ensure customer satisfaction while understanding current and future needs
• Collaborate with various internal teams and third parties to meet goals
• Schedule and conduct regular meetings to review service quality and opportunities
• Own P&L for accounts and ensure timely service revenue recognition and minimal inefficiencies

Basic Qualifications

• Bachelor's Degree
• 3+ years in related experience
• Willingness to work onsite and graveyard shifts
• Strong communication, problem-solving, and organizational skills
• Ability to prioritize and work independently
• Understanding of custom pricing, order entry, and product solutions

EEO and agency notes

We are an equal opportunity employer. Offers are contingent on screening criteria. Third-party agencies: NCR Voyix only accepts resumes from preferred suppliers.

Assistant Manager - Banking Operations (Collections)

Posted today

Job Description

Manage a team of representatives handling emails, chats, and calls. Responsible for supervisory support, performance delivery, and SLA targets. Produce reports, steer meetings, analyze data, and suggest process changes. Collaborate with cross-functional teams and maintain client relationships.

Qualifications

• Minimum 3 years total customer service experience in BPO
• At least 2 years of supervisory experience
• Strong decision making, accountability, and sales environment adaptability
• Strong training and presentation skills

Responsibilities:

• Lead and mentor the team to achieve high performance with quality standards
• Handle escalations, conduct coaching, maintain compliance, and monitor performance
• Cross-functionally coordinate to improve processes and serve clients
• Maintain product and policy knowledge within the team
• Provide support to the Operations Leader and manage resources and workflow

Qualifications (additional)

• 2+ years in customer service with supervisory experience
• Education: College degree; strong MS Office proficiency

Note: Some listings indicate location and regional restrictions; see each posting for details.

Process Improvement & Analyst Roles

There are additional postings for Process Improvement roles with various locations and requirements. Typical qualifications include Greenbelt certification, process improvement experience, strong analytical skills, and ERP/BI tool familiarity. Some postings reference hybrid work arrangements and location-specific requirements.

What This Means for You

These postings illustrate the range of Client Operations Analyst opportunities across multiple organizations, with common themes around onboarding, client support, anti-fraud awareness, process optimization, and cross-functional collaboration. Review each listing for exact qualifications, location, and application instructions.

Closing

This advertiser has chosen not to accept applicants from your region for some postings. If you see an opening that matches your background, apply through the official channel and follow the posted instructions.

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