Customer Service Representative

Job Postings (Refined)

Note: This description consolidates multiple postings found in the source. It preserves content but presents it in a clear, structured format with responsibilities and qualifications where provided. Some entries include location and site-specific details (e.g., Ortigas, Cebu, Iloilo, Manila). Each section lists responsibilities and qualifications where available.

1) Customer Service Representative (CSR) - Start ASAP

Location/Setup : Hybrid (WFH + onsite at Robinsons Cyberscape Gamma, Ortigas). Also hiring in Cebu and Iloilo sites.

Minimum Qualifications :

• Completed 2 years in college with at least 6 months of customer service experience in a call center (International account).
• We accept 4-year graduates or fresh graduates with good communication skills.
• We do not accept working students.

Benefits :

• HMO on first day; free dependent on 6th month
• Life insurance on first day (Manulife)
• 25% night differential
• 15 SL credits (convertible to cash)
• 15 VL credits (carry-over)
• Free hot drinks pantry and snacks
• Attendance & Performance Bonus

Salary : Php 25,000.00 – Php 35,000.00 per month

Schedule/Supplemental Pay :

• 8 hour shift; Night or Rotational shifts
• 13th month salary, Bonus pay, Overtime pay, Performance bonus

2) CSR - Shopee/Lazada & Online Platforms

Responsibilities :

• Online customer service consulting for platforms; answer questions, improve satisfaction, promote orders, and improve store conversion rate.
• Familiar with product information, platform/store rules, promotions, and after-sales service.
• Track store evaluation, process refunds/reissues in ERP, follow up deliveries.
• Post-sales evaluation follow-up and problem resolution with supervisor approval.

Requirements :

• Online customer service experience preferred; basic computer operation; typing speed > 50 wpm
• Ability to handle pre-sales issues, 200 chats/day, strong learning ability
• Strong communication, responsibility, teamwork

Salary : Php 22,000.00 – Php 28,000.00 per month

Benefits :

• Company Christmas gift, events, employee discount
• Opportunities for promotion; paid training; pay raise
• Promotion to permanent employee

Schedule :

• 8 hour shift; Day shift; Fixed shift

COVID/Education/Experience/Language :

• COVID-19: mask required; personal disinfection spray; social distancing; staff housing provided
• Bachelor’s degree preferred
• Customer service experience 2 years preferred; English preferred

3) CSR - Temp to Perm / Ortigas Pasig

Qualifications :

• Fresh graduate or 1 year call center experience; rotating shifts; temporary WFH with equipment provided
• Amenable to work on-site in Ortigas Pasig once WFH ends; also hiring in Cebu and Iloilo

Benefits :

• HMO on first day; free dependent on 6th month; life insurance on first day
• Night differential 25%; 15 SL and 15 VL credits
• Free pantry; attendance & performance bonus

Salary : Up to Php 34,000.00 per month

Schedule :

• 8 hour shift; Night shift; Rotational shift

4) CSR - Call Center (Up to 29k)

Locations : Manila/BGC, Taguig or Northgate, Alabang options; Cebu and Iloilo sites also mentioned

Qualifications :

• At least 18 months call center experience (Voice International Account)
• 1st year college completed
• Amenable to on-site work; fixed graveyard shift

Responsibilities :

• Resolving customer inquiries and requests
• Maintaining accurate files; timely and friendly service

Salary : Up to Php 29,000.00 per month

Benefits :

• Competitive salary; 15% night differential
• HMO for employee and 2 dependents

Schedule :

• Night shift

5) CSR - Customer Service Representative (Cebu)

Location : Cebu IT Park

Salary : up to Php 25,000 + incentives + night diff & HMO

Requirements :

• HS/SHS graduate or fresh graduate; no prior work experience required
• Good communication; willing to work onsite on a shifting schedule

Other Sites :

• Ayala North Makati; SM City Clark Pampanga

6) CSR - Navotas (Ernest Logistics Corporation)

Qualifications :

• Bachelor’s degree; 2 years customer service experience; 2 years in logistics/transportation
• Good moral character; no derogatory record

Responsibilities :

• Receive inbound sales queries; ensure data enters sales pipeline
• Process bookings; update shipment status; handle customer complaints

Salary : Up to Php 29,000.00 per month

Schedule :

• 8 hour shift; Night shift

7) CSR - General (Alabang area)

Qualifications :

• Open to fresh graduates and college undergraduates with related experience
• BPO experience is an advantage; good English; willing to work in Alabang on shift

Responsibilities :

• Manage customer issues; respond to inquiries; support billing, product, or inbound sales as assigned

Location : Alabang (shifting schedules)

Notes

All postings mention multiple sites (Manila metro, Ortigas, Cebu, Iloilo) and common benefits (HMO, life insurance, night differential, paid training, 13th month, overtime, bonuses). Some entries include explicit statements about eligibility, relocation requirements, and onsite/work-from-home arrangements. This refinement preserves those details while improving readability and structure.

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